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  1. #1
    Senior Tech 500+ Posts kuby's Avatar
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    Canon iR C3480 not sending emails

    Have a Canon iR C3480 that all of a sudden will not send out emails. Have not seen anything has changed network wise. They are using Charter internet, sending thru port 465, using att yahoo email.
    All the firmware is up to date, cleared out all the old setting and reset it back up. Still not sending. Most all of the errors in the log have to do with SMTP (752). Checked all the setting and they seem to be OK. Even have a Google account I use for testing and it does not work.

    They can still print to the copier, just not able to send emails.

    Last edited by kuby; 07-18-2017 at 02:12 PM.

  2. #2
    Field Supervisor 500+ Posts Phil B.'s Avatar
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    Re: Canon iR C3480 not sending emails

    Charter is notorious for setting a router with new addressing... do an Ipconfig/all from your computer and see what the setting on the router is ( is it a westhall router?) they can sit in the office and change ip's around when they want to ... Time Warner is known for this also.


  3. #3
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    Re: Canon iR C3480 not sending emails

    Quote Originally Posted by kuby View Post
    Have a Canon iR C3480 that all of a sudden will not send out emails. Have not seen anything has changed network wise. They are using Charter internet, sending thru port 465, using att yahoo email.
    All the firmware is up to date, cleared out all the old setting and reset it back up. Still not sending. Most all of the errors in the log have to do with SMTP (752). Checked all the setting and they seem to be OK. Even have a Google account I use for testing and it does not work.

    They can still print to the copier, just not able to send emails.

    Did you perform CLEAR/MMI?

    Service Mode-COPIER-FUNCTION-CLEAR-MMI. Before back-up all IP configuration.


  4. #4
    Senior Tech 500+ Posts kuby's Avatar
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    Re: Canon iR C3480 not sending emails

    Yes I did the MMI clear. Same problem.


  5. #5
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    Re: Canon iR C3480 not sending emails

    Have you tried changing to a gmail account on port 587? or you could use something like smtp2go on port 2525 with no encryption if you want to keep same sending address


  6. #6
    Trusted Tech 50+ Posts techandtrader's Avatar
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    Re: Canon iR C3480 not sending emails

    I agree it is possible to set a gmail account with the wrong port a couple years ago. The solution was to change port to 587


  7. #7
    Senior Tech 500+ Posts kuby's Avatar
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    Re: Canon iR C3480 not sending emails

    I have a email account on other copiers that are using port 465 and they all are working.

    Customer informed me that their iR 3245 does not send emails either. This all happened about the same time. I told them that it has to be Charter of their router. They are looking for their router user name and password so I can look at that first.


  8. #8
    Senior Tech 500+ Posts kuby's Avatar
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    Re: Canon iR C3480 not sending emails

    Checked the router, everything seem looks OK with it. I input a Netcom email address that uses port 587 and it works fine. All their computers use port 465 to send emails with no problems. Why is it just affecting the copiers?


  9. #9
    Field Supervisor 500+ Posts Phil B.'s Avatar
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    Re: Canon iR C3480 not sending emails

    Quote Originally Posted by kuby View Post
    Checked the router, everything seem looks OK with it. I input a Netcom email address that uses port 587 and it works fine. All their computers use port 465 to send emails with no problems. Why is it just affecting the copiers?
    using SMB? there has been an industry wide issue with WIN10 and scan to email using SMB1


  10. #10
    Senior Tech 500+ Posts kuby's Avatar
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    Re: Canon iR C3480 not sending emails

    No SMB is not turned on. They just all of a sudden quit sending emails thru port 465.


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