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  1. #1
    Senior Tech 100+ Posts Matoku's Avatar
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    IR5065 ERROR E00500-FF21

    Anybody can help me with this error?

    E-00500-ff21

    it not listed in service manual

    Attached Images Attached Images

  2. #2
    Technician
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    Re: IR5065 ERROR E00500-FF21

    Primary duct fan 2. FC6-3540-000


  3. #3
    Trusted Tech 50+ Posts mosey1100's Avatar
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    Re: IR5065 ERROR E00500-FF21

    Quote Originally Posted by Matoku View Post
    Anybody can help me with this error?

    E-00500-ff21

    it not listed in service manual
    It could be the Torque Limiter (FC5-3657-000) in the tray causing this or tray "B" DC Motor (4K1-1102-000) preventing tray to move to home position


  4. #4
    Service Manager 1,000+ Posts
    IR5065 ERROR E00500-FF21

    Brian8506's Avatar
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    Re: IR5065 ERROR E00500-FF21

    Error :

    Finisher Error Code E500-FF21 is displayed on the Control Panel. Also, there are some 1104 Jam Codes noted in the jam history.


    Workaround :

    A possible solution is to investigate the operation of the Torque limiter shown below in Figure Q11 item number 60. In the past, replacing the torque limiter has resolved this issue.

    The Part Number for the torque limiter is FC5-3657-000.




  5. #5
    Senior Tech 100+ Posts Matoku's Avatar
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    Re: IR5065 ERROR E00500-FF21

    Thanks Brian. Your Reply resolved my problem


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