Thanks Thanks:  0
Likes Likes:  0
Dislikes Dislikes:  0
Results 1 to 7 of 7
  1. #1
    Senior Tech 100+ Posts
    Canon IRC AD 5250 scanning problem


    Join Date
    Jun 2013
    Location
    WI
    Posts
    199
    Rep Power
    11

    Canon IRC AD 5250 scanning problem

    Remove a Canon IRC 5035 from office and replaced with a IRC 5250, transferred address book and such, configured like the 5035 and downloaded drivers for 5250, can print, scan to e-mail but cannot scan to file, says "sending" "re sending" "check server", no send. What was missed?


  2. #2
    Trusted Tech 50+ Posts
    Join Date
    May 2012
    Posts
    60
    Rep Power
    12

    Re: Canon IRC AD 5250 scanning problem

    Quote Originally Posted by tech28 View Post
    Remove a Canon IRC 5035 from office and replaced with a IRC 5250, transferred address book and such, configured like the 5035 and downloaded drivers for 5250, can print, scan to e-mail but cannot scan to file, says "sending" "re sending" "check server", no send. What was missed?
    Did you change the smtp port in service mode lvl2?


  3. #3
    Trusted Tech 50+ Posts mosey1100's Avatar
    Join Date
    Mar 2009
    Posts
    84
    Rep Power
    18

    Re: Canon IRC AD 5250 scanning problem

    Quote Originally Posted by tech28 View Post
    Remove a Canon IRC 5035 from office and replaced with a IRC 5250, transferred address book and such, configured like the 5035 and downloaded drivers for 5250, can print, scan to e-mail but cannot scan to file, says "sending" "re sending" "check server", no send. What was missed?
    Check that the password for scanning to folder was transferred also, sometimes it doesn't transfer


  4. #4
    Senior Tech 100+ Posts
    Canon IRC AD 5250 scanning problem


    Join Date
    Jun 2013
    Location
    WI
    Posts
    199
    Rep Power
    11

    Re: Canon IRC AD 5250 scanning problem

    Did not change port number in service mode 2, and we did not set passwords for that. Thank You for the help. Will check/change port number.


  5. #5
    Senior Tech 250+ Posts madas's Avatar
    Join Date
    Aug 2008
    Location
    NZ
    Posts
    315
    Rep Power
    22

    Re: Canon IRC AD 5250 scanning problem

    Check the send log and details of failed ones, what is the error code it will help you identify what may be happening?
    also try browsing to the folder from the machine, might just need reentering in address book as a contact?

    Check DNS settings as I think that can stop you connecting to a pc? Not my strongest area this but hope any of this helps.


  6. #6
    Technician
    Join Date
    Mar 2006
    Posts
    42
    Rep Power
    24

    Re: Canon IRC AD 5250 scanning problem

    The SMTP port number only affects Scan to email. DNS settings will usually only affect scan to email as well. Local name resolution is typically performed by netbios broadcasts.
    When you export the address book on a 5035 there is no option in encrypt the address book with a password. Without a password, the passwords for your scan to folder destinations are not transferred. The reason for this is ; without encryption the passwords would be exported as plain text, which would be a security problem.

    So you need to re set the passwords for each of your address destinations


  7. #7
    Field Supervisor 500+ Posts roho's Avatar
    Join Date
    Mar 2009
    Location
    Earth
    Posts
    519
    Rep Power
    24

    Re: Canon IRC AD 5250 scanning problem

    I once had exactly this situation. Turned out the IT dept had to update the server with the new mac address (all IP addresses for the device and mail server were the same as before) and I expected it to go smooth. Not sure exactly how they had the server configured, but they had some kind of security that required the mac address to be entered.


Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-=-=-=-=-=-


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here