Results 1 to 7 of 7
  1. #1
    Field Supervisor 500+ Posts
    AdvC2030 Can't scan to email


    Join Date
    Sep 2008
    Location
    Lewisville
    Posts
    583
    Rep Power
    37

    AdvC2030 Can't scan to email

    We have an Adv C2030 in the field that can Scan to a folder on the desktop but can't scan to email. When you press SCAN/SEND, then press NEW DESTINATION it gives a drop down menu with Email, Folder, I-fax etc. Email is grayed out. I am guessing this is turned off somewhere in the Service Mode but not sure where.....can someone point me in the right direction? Thanks in advance.

  2. #2
    Service Manager 5,000+ Posts
    AdvC2030 Can't scan to email

    copier tech's Avatar
    Join Date
    Jan 2014
    Location
    London
    Posts
    7,531
    Rep Power
    182

    Re: AdvC2030 Can't scan to email

    Has the machine ever has scan to email set up?
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  3. #3
    Senior Tech 250+ Posts JPiek's Avatar
    Join Date
    Oct 2014
    Location
    The Netherlands
    Posts
    435
    Rep Power
    27

    Re: AdvC2030 Can't scan to email

    I'm with Copier Tech : No Email setup = not available... Check SMTP settings, "From" adress etc...
    Johan

  4. #4
    Field Supervisor 500+ Posts
    AdvC2030 Can't scan to email


    Join Date
    Sep 2008
    Location
    Lewisville
    Posts
    583
    Rep Power
    37

    Re: AdvC2030 Can't scan to email

    Quote Originally Posted by JPiek View Post
    I'm with Copier Tech : No Email setup = not available... Check SMTP settings, "From" adress etc...
    I'm not sure, they just bought this copier used from someone. Scan to email is standard option with SEND, correct? I have other units (same model) and the customer doesn't use Scan to Email so its not setup but the option isn't grayed out. I feel like something is turned off somewhere. There is something in Service Mode Copier>Option>User>Mail Of, but when you turn that Off, the option disappears all together, doesn't gray it out.

  5. #5
    Senior Tech 250+ Posts JPiek's Avatar
    Join Date
    Oct 2014
    Location
    The Netherlands
    Posts
    435
    Rep Power
    27

    Re: AdvC2030 Can't scan to email

    I'd really start with checking the mailsettings first...
    Johan

  6. #6
    Field Supervisor 500+ Posts
    AdvC2030 Can't scan to email


    Join Date
    Sep 2008
    Location
    Lewisville
    Posts
    583
    Rep Power
    37

    Re: AdvC2030 Can't scan to email

    Quote Originally Posted by JPiek View Post
    I'd really start with checking the mailsettings first...
    Found it! Under Settings/Registration>Functions>Send>Common Settings> go to pg 4...Limit New Destination, for some reason someone turned On Limit Email destinations so it was grayed out.

    Thanks!

  7. #7
    Senior Tech 250+ Posts JPiek's Avatar
    Join Date
    Oct 2014
    Location
    The Netherlands
    Posts
    435
    Rep Power
    27

    Re: AdvC2030 Can't scan to email

    Good to hear... Sounds like the former owner had a preset Adressbook or even just LDAP, so they couldn't send documents outside the corporation...
    Johan

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here