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  1. #1
    Field Supervisor 500+ Posts
    AdvC2030 Can't scan to email


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    AdvC2030 Can't scan to email

    We have an Adv C2030 in the field that can Scan to a folder on the desktop but can't scan to email. When you press SCAN/SEND, then press NEW DESTINATION it gives a drop down menu with Email, Folder, I-fax etc. Email is grayed out. I am guessing this is turned off somewhere in the Service Mode but not sure where.....can someone point me in the right direction? Thanks in advance.


  2. #2
    Field Service Engineer 2,500+ Posts
    AdvC2030 Can't scan to email

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    Re: AdvC2030 Can't scan to email

    Has the machine ever has scan to email set up?

    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  3. #3
    Senior Tech 250+ Posts JPiek's Avatar
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    Re: AdvC2030 Can't scan to email

    I'm with Copier Tech : No Email setup = not available... Check SMTP settings, "From" adress etc...

    Johan

  4. #4
    Field Supervisor 500+ Posts
    AdvC2030 Can't scan to email


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    Re: AdvC2030 Can't scan to email

    Quote Originally Posted by JPiek View Post
    I'm with Copier Tech : No Email setup = not available... Check SMTP settings, "From" adress etc...
    I'm not sure, they just bought this copier used from someone. Scan to email is standard option with SEND, correct? I have other units (same model) and the customer doesn't use Scan to Email so its not setup but the option isn't grayed out. I feel like something is turned off somewhere. There is something in Service Mode Copier>Option>User>Mail Of, but when you turn that Off, the option disappears all together, doesn't gray it out.


  5. #5
    Senior Tech 250+ Posts JPiek's Avatar
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    Re: AdvC2030 Can't scan to email

    I'd really start with checking the mailsettings first...

    Johan

  6. #6
    Field Supervisor 500+ Posts
    AdvC2030 Can't scan to email


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    Re: AdvC2030 Can't scan to email

    Quote Originally Posted by JPiek View Post
    I'd really start with checking the mailsettings first...
    Found it! Under Settings/Registration>Functions>Send>Common Settings> go to pg 4...Limit New Destination, for some reason someone turned On Limit Email destinations so it was grayed out.

    Thanks!


  7. #7
    Senior Tech 250+ Posts JPiek's Avatar
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    Re: AdvC2030 Can't scan to email

    Good to hear... Sounds like the former owner had a preset Adressbook or even just LDAP, so they couldn't send documents outside the corporation...

    Johan

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