Hi guys
We had a customer call us about a 500iF apparently making a loud noise like it's about to take off lol.
We have it at the shop - seems like it will get to idle and make copies okay, but if you leave it for 2 minutes exactly - and I mean exactly - from idle, the main drive assembly which seems to have the drum, fuser and duplex motor attached will start rotating. It will slowly increase in speed and I don't know how fast it will go but it won't slow down.
It seems like at two minutes that's when the fuser might roll over but doesn't stop.
Any ideas?
I checked the error logs - customer had E202 and E733 codes right before this happened.
I am assuming Main Controller and/or Reader Controller are suspect based on the codes.
We already swapped the DC controller or Engine Controller as Canon call it on this model but no dice.
Fun times.
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