Page 1 of 2 12 LastLast
Results 1 to 10 of 14
  1. #1
    Senior Tech 250+ Posts
    Canon IPF820 - won't print take two


    Join Date
    Apr 2012
    Location
    Brisbane
    Posts
    349
    Rep Power
    28

    Canon IPF820 - won't print take two

    hey everybody

    this machine runs up fine, loads paper fine, cleans print heads fine & shows no errors - but it just won't print anything, not nozzle tests or any other test print

    press print (nozzle test) paper moves, print carriage comes out to align with the paper, paper aligns ready for print and print carriage sits there for ages, then moves to centre and sits, then moves back to paper right hand edge and paper progresses a little bit, then carriage returns to centre and waits, then back to paper right edge and paper progresses a little bit - rinse & repeat a few times, then the machine cuts off a blank piece of paper

    no error codes, ink is fine, went into service mode to initialise everything, attempted a firmware update but it's already on the latest version

    video here:
    https://vimeo.com/237525276

    any ideas ??? anyone???? heeeeelp!

    thanks in advance

    Andy

  2. #2
    Master Of The Obvious 10,000+ Posts
    Canon IPF820 - won't print take two

    blackcat4866's Avatar
    Join Date
    Jul 2007
    Location
    Lapeer, Michigan
    Posts
    22,442
    Rep Power
    462

    Re: Canon IPF820 - won't print take two

    What errors are stored? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  3. #3
    Field Supervisor 500+ Posts
    Canon IPF820 - won't print take two

    V-P's Avatar
    Join Date
    Apr 2011
    Location
    East Europe Mostly
    Posts
    680
    Rep Power
    35

    Re: Canon IPF820 - won't print take two

    There you go:

    Remove the 2 tubes that come out from the purge unit (the ones that go into the waste ink container) from the joint "which is a white plastic" and have them taped into a bottle so you don't get dirty.

    After that throw a couple of head cleaning - and check if there is ink coming into the bottle through the tubes.

    If ink is coming through - than run a nozzle check again to see if ink is being printed on paper.

    If ink is not coming through the tubes - it is time to check / replace the purge.

    If ink is coming through the tubes but after trying nozzle check nothing is being printed - than replace "mainboard + printhead" and maybe carriage.

    Peace...

  4. #4
    Senior Tech 250+ Posts
    Canon IPF820 - won't print take two


    Join Date
    Apr 2012
    Location
    Brisbane
    Posts
    349
    Rep Power
    28

    Re: Canon IPF820 - won't print take two

    Quote Originally Posted by blackcat4866 View Post
    What errors are stored? =^..^=
    none

  5. #5
    Senior Tech 250+ Posts
    Canon IPF820 - won't print take two


    Join Date
    Apr 2012
    Location
    Brisbane
    Posts
    349
    Rep Power
    28

    Re: Canon IPF820 - won't print take two

    Quote Originally Posted by V-P View Post
    There you go:

    Remove the 2 tubes that come out from the purge unit (the ones that go into the waste ink container) from the joint "which is a white plastic" and have them taped into a bottle so you don't get dirty.

    After that throw a couple of head cleaning - and check if there is ink coming into the bottle through the tubes.

    If ink is coming through - than run a nozzle check again to see if ink is being printed on paper.

    If ink is not coming through the tubes - it is time to check / replace the purge.

    If ink is coming through the tubes but after trying nozzle check nothing is being printed - than replace "mainboard + printhead" and maybe carriage.

    Peace...
    during print head cleaning ink is flowing fine - this is not a problem with the machine not ejecting ink, it's just not printing at all

    did you watch the video? the print carriage should be going back n forth with the paper progressing each pass - if it did that and printed blank, that would be a different story

    p.s. in the last year the machine has had the following replaced
    purge unit
    main controller assy
    encoder sensor unit
    encoder strip
    carriage belt
    ink waste tube was cleaned in Feb this yr

  6. #6
    Field Supervisor 500+ Posts
    Canon IPF820 - won't print take two

    V-P's Avatar
    Join Date
    Apr 2011
    Location
    East Europe Mostly
    Posts
    680
    Rep Power
    35

    Re: Canon IPF820 - won't print take two

    you already know my answer:

    "mainboard + head" on the same time. If that doesn't do the trick replace carriage unit.

    If financially that makes sense - this is the way to go.

    Peace..

  7. #7
    Senior Tech 250+ Posts
    Canon IPF820 - won't print take two


    Join Date
    Apr 2012
    Location
    Brisbane
    Posts
    349
    Rep Power
    28

    Re: Canon IPF820 - won't print take two

    Quote Originally Posted by V-P View Post
    you already know my answer:

    "mainboard + head" on the same time. If that doesn't do the trick replace carriage unit.

    If financially that makes sense - this is the way to go.

    Peace..
    not financially viable

    i'm thinking corrupted firmware,, how can i reflash it? or revert to an older version

  8. #8
    Trusted Tech 50+ Posts
    Join Date
    Jul 2017
    Location
    Montvale
    Posts
    55
    Rep Power
    14

    Re: Canon IPF820 - won't print take two

    Updating ipf firmware very easy, use L Printer Tool that you can get from the Canon website and also download ipf model firmware too, use USB cable to connect to printer.
    I would recheck all ribbon cables on the boards that were replaced. Boot up in service mode, print a service nozzle print and see what happens, hopefully it will error and point you on the right direction.
    They are a money pit when problems arise.
    Good luck

  9. #9
    Senior Tech 250+ Posts
    Canon IPF820 - won't print take two


    Join Date
    Apr 2012
    Location
    Brisbane
    Posts
    349
    Rep Power
    28

    Re: Canon IPF820 - won't print take two

    Quote Originally Posted by NorthW View Post
    Updating ipf firmware very easy, use L Printer Tool that you can get from the Canon website and also download ipf model firmware too, use USB cable to connect to printer.
    I would recheck all ribbon cables on the boards that were replaced. Boot up in service mode, print a service nozzle print and see what happens, hopefully it will error and point you on the right direction.
    They are a money pit when problems arise.
    Good luck
    i attempted a firmware update using canons "firmware update tool ver.3.4", but it is already on the latest version, so the update program didn't do anything - didn't see any L Printer Tool or a direct download link for the actual firmware,,, perhaps you can point me in the right direction

    did a nozzle test print in service mode, did the same thing and no errors

  10. #10
    Trusted Tech 50+ Posts
    Join Date
    Jul 2017
    Location
    Montvale
    Posts
    55
    Rep Power
    14

    Re: Canon IPF820 - won't print take two

    Did the LCD screen of ipf say upgrading or updating firmware? It will reboot upon completion. The newest firmware v1.11 for ipf 820 listed above the firmware update tool on Canon site under support.
    If you remove the printhead and then power up do you get the message to install print head??
    Sorry I'm all over the place.

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here