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  1. #1
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    error e000025-0310 canon c7055

    Hi.

    I needed to replace the cyan toner and I opened the door no problem and then got distracted serving a customer - after about 5 minutes I turned back to the machine and the toner door was closed and the screen showing this error message, I can now no longer release the door or clear the error message.

    I have seen else where that I might need to manually release the toner from the machine from the back of the machine is this right? is it straight forward?

    Cheers
    Chris


  2. #2
    Senior Tech 250+ Posts JPiek's Avatar
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    Re: error e000025-0310 canon c7055

    Is this what you mean ?




    Or maybe you just can't open the door because there is no message to replace the toner ?

    Then change the setting in COPIER > OPTION > DISPLY-SW
    and in user mode : Adjustment/Maintenance > Maintenance > Replace Specified Toner

    Johan

  3. #3
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    Re: error e000025-0310 canon c7055

    Hi.

    The toner is actually stuck. I have opened the back panel and attempted to remove with the manual winder and no go - its just spinning - I have unlocked another colour no problem but the cyan is just clicking around and no unlock.

    Thanks
    Chris


  4. #4
    Field Supervisor 500+ Posts dan7777's Avatar
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    Re: error e000025-0310 canon c7055

    Quote Originally Posted by chrisio View Post
    Hi.

    The toner is actually stuck. I have opened the back panel and attempted to remove with the manual winder and no go - its just spinning - I have unlocked another colour no problem but the cyan is just clicking around and no unlock.

    Thanks
    Chris
    There is a broken one way gear on the color hopper of the toner you can not get out. Last time I ordered the hopper instead of the one way gear and there was also a broken one way gear on the front that I took off the old color hopper. We have had several. Getting to the hopper is a real pain, use the service manual. Twice I have done this and had to replace the black hopper after re assembly. I was real careful with the black hopper last time but still got error code for black hopper after replacing. Some tech reported they vacuum the black hopper out first. It takes me a couple of hours, I go slow to get everything right. You have a big job to do!
    I will post a picture of the back of the machine after the color hoppers are out. The gear is FU6-0584-000.
    gear.jpg7065.jpg


  5. #5
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    Re: error e000025-0310 canon c7055

    Thank very much.

    Is it the actual colour hopper that needs replacing or just the one way gear or both. To be honest though I may just end up writing the machine off as the cost to pay a tech to do this job is going to cost a few hundred at least plus the cost of the parts.

    Decisions Decisions!

    Cheers
    Chris


  6. #6
    Field Supervisor 500+ Posts dan7777's Avatar
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    Re: error e000025-0310 canon c7055

    Quote Originally Posted by chrisio View Post
    Thank very much.

    Is it the actual colour hopper that needs replacing or just the one way gear or both. To be honest though I may just end up writing the machine off as the cost to pay a tech to do this job is going to cost a few hundred at least plus the cost of the parts.

    Decisions Decisions!

    Cheers
    Chris
    You could get by with one (one way) gear but it could be two. Last time I thought I would replace the color hopper and it still ended up being the gear in front of it was cracked. $5 part but a couple hours of labor. I got help the first time but have done many since then. gear2.jpg


  7. #7
    Tech Specialist 1,000+ Posts Canuck's Avatar
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    Re: error e000025-0310 canon c7055

    Quote Originally Posted by JPiek View Post
    Is this what you mean ?




    Or maybe you just can't open the door because there is no message to replace the toner ?

    Then change the setting in COPIER > OPTION > DISPLY-SW
    and in user mode : Adjustment/Maintenance > Maintenance > Replace Specified Toner
    This pic is a 5000 series....nothing to do with 7055


  8. #8
    Tech Specialist 1,000+ Posts Canuck's Avatar
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    Re: error e000025-0310 canon c7055

    I have replaced the cracked oneway gear many times on the color hopper. I can do it without removing the hopper...


  9. #9
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    Re: error e000025-0310 canon c7055

    Quote Originally Posted by Canuck View Post
    I have replaced the cracked oneway gear many times on the color hopper. I can do it without removing the hopper...
    Does it require as much strip down?


  10. #10
    Tech Specialist 1,000+ Posts Canuck's Avatar
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    Re: error e000025-0310 canon c7055

    Not as much as taking out the color hopper. Black hopper has to come out, drums ,drum drives, devs, itb, hvt,dev drive assembly and others. I can reach inside the hopper assembly after loosening its screws and fish out the gear. Not a pleasant service call...


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