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  1. #1
    Senior Tech 250+ Posts
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    E350-001 iR Adv C5035

    Hi all,
    Need Help.
    Manual say System error ,can't enter service mode.

    What i have done .
    First week ,panel dead and only green light.
    I change Main 1 controller board, machine solved.

    After a week later,power on the machine ,machine rotating and it show error code E350-001
    and machine dead.
    Google search ,change Main board 2 and also to remove counter memory ,power on machine, it show the same error code E350-001 and can't enter to the service mode.
    Can some one shield some light .
    Thank you in advance


  2. #2
    Field Supervisor 500+ Posts roho's Avatar
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    Re: E350-001 iR Adv C5035

    You need to swap any secondary pcbs off the original main controller 1 and use those on the new controller 1. Was the "new" controller 1 new, or taken from another device.


  3. #3
    Senior Tech 250+ Posts
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    Re: E350-001 iR Adv C5035

    [QUOTE=roho;586109]You need to swap any secondary pcbs off the original main controller 1 and use those on the new controller 1. Was the "new" controller 1 new, or taken from another device.[/Q

    Main controller 1 ,i took it from other device.
    Transfer the flash sata memory pcb and TPM key from the dead original main controller board to the" new" main controller 1.
    The machine from dead to working again.
    But after a week ,machine show E350-001.
    Try to change main controller 2,with original counter pcb fit into the "new" controller 2 without success.


  4. #4
    Senior Tech 250+ Posts
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    Re: E350-001 iR Adv C5035

    Try to update firmware with USB stick also fail.


  5. #5
    Senior Tech 250+ Posts JPiek's Avatar
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    Re: E350-001 iR Adv C5035

    You should try a e350 seach on this forum and the problem is then obvious :

    Quote from Teckat :
    The Counter Memory PCB, ECO ID PCB and SRAM PCB retain information pertinent to the specific engine they are
    installed in.
    Ensure that you never swap any of these circuit boards with another engine. If any of these circuit boards
    are swapped, it can result negatively in equipment performance.

    imageRUNNER C3100 / C3100N / C5800 / C6800 / C1022 / C3480 / C5051 / ADV C7000/9000 Series
    Communication between PCBs:
    Counter Memory PCB, ECO ID PCB and SRAM PCB communicate information with the Main Controller. Notice that the SRAM PCB is mounted onto the Expansion Bus PCB. If one or more of these boards fail, an error code will occur.

    DO NOT CHANGE TWO OR MORE BOARDS AT ANY ONE TIME. THIS CAN RESULT IN THE EQUIPMENT ENTERING AN ERROR CODE LOOP. ONCE THIS OCCURS, YOU MUST CONTACT THE CANON TECHNICAL SUPPORT CENTER FOR ASSISTANCE.
    Simply stated : When replacing a MAIN PCB, replace it with a NEW one... Allways.

    Johan

  6. #6
    Senior Tech 100+ Posts MunsterTech's Avatar
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    Re: E350-001 iR Adv C5035

    hi,

    hope this helps, I had a main controller issue and was confused by the manual about replacing the boards with already used ones from another machine. I replaced both main 1 and 2 with used boards and had no issue, here is a tech pub from a user on here, helped me alot. I know diff error code but tells you what you can and cant do

    Attached Files Attached Files

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