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  1. #1
    Senior Tech 100+ Posts
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    Is there a definitive answer to screen lock up on ir 3225/3235i?

    I have a few customers complaining that the screen locks up and they have to keep shutting it off to get it to work again. This has been a on and off problem with these models for some reason. I had to replace the main controller to get one running and even that eventually did the same thing. Replacing the screen doesn't seem to help. Is it the HD, firmware or something else? I don't know if it's me or the search engine on this site but I never seem to have much luck doing a search here.


  2. #2
    Field Service Engineer 1,000+ Posts
    Is there a definitive answer to screen lock up on ir 3225/3235i?

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    Re: Is there a definitive answer to screen lock up on ir 3225/3235i?

    Depends what you mean by screen lock up.

    There is a known issue with the touch panel not responding, but the hard keys will still work the machine will still print etc.

    However if the whole machine stops responding in my experience it is a failing HDD.

    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  3. #3
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    Re: Is there a definitive answer to screen lock up on ir 3225/3235i?

    The whole machine stops responding. Sometimes if you cancel a print job it keeps saying cancelling and never does until you shut it off.


  4. #4
    Tech Specialist 1,000+ Posts Canuck's Avatar
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    Re: Is there a definitive answer to screen lock up on ir 3225/3235i?

    Upgrade....


  5. #5
    Field Service Engineer 1,000+ Posts
    Is there a definitive answer to screen lock up on ir 3225/3235i?

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    Re: Is there a definitive answer to screen lock up on ir 3225/3235i?

    Quote Originally Posted by campy View Post
    The whole machine stops responding. Sometimes if you cancel a print job it keeps saying cancelling and never does until you shut it off.
    Classic HDD issue, you could try a format & reload SSW if that doesnt help replace it.

    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  6. #6
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    Re: Is there a definitive answer to screen lock up on ir 3225/3235i?

    I pulled the hard drive out of a parts machine and will install and upgrade software and see if that takes care of it.


  7. #7
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    Re: Is there a definitive answer to screen lock up on ir 3225/3235i?

    Quote Originally Posted by campy View Post
    I pulled the hard drive out of a parts machine and will install and upgrade software and see if that takes care of it.
    Pls let us know as I am working on the same here. Thx.


  8. #8
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    Re: Is there a definitive answer to screen lock up on ir 3225/3235i?

    Quote Originally Posted by copier tech View Post
    Classic HDD issue, you could try a format & reload SSW if that doesnt help replace it.
    Would a backup of the HDD using the SST save all the scan-to and SMB settings? I've never done it.

    TIA, Hopper


  9. #9
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    Re: Is there a definitive answer to screen lock up on ir 3225/3235i?

    In panic mode , my problem gone n never comeback by clear Mncon / option / mmi


  10. #10
    Field Supervisor 500+ Posts dan7777's Avatar
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    Re: Is there a definitive answer to screen lock up on ir 3225/3235i?

    Quote Originally Posted by campy View Post
    I have a few customers complaining that the screen locks up and they have to keep shutting it off to get it to work again. This has been a on and off problem with these models for some reason. I had to replace the main controller to get one running and even that eventually did the same thing. Replacing the screen doesn't seem to help. Is it the HD, firmware or something else? I don't know if it's me or the search engine on this site but I never seem to have much luck doing a search here.
    I have had 2. One we swapped machines of same model and it did it. I suspected POE on first one and second one the guy at the fire department where machine was located said he had it (POE). He was going to make a non POE cable and I have not heard back but he was not calling on it, mentioned it happening on service call for something else. POE is power over Ethernet. The guy said it was not suppose to put voltage on the network cable unless device requested it. Seems like that model has had a lot of lock ups I read about on Canon grid. I tried hard drive, control panel, main controller with chips, software and everything else I could think of. Boss and another tech got involved and took out another machine and it did it. They changed to advanced series machine and it does not do it.


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