Originally Posted by
repeatcopiers
First time to this customer, walked up to copier, the side door was open and the fuser unit was on the counter. They said it had been jamming and they couldn't find the paper. Jam code is 010B. I was going to pull out the finisher and when I removed the door that covers the the staple unit, I could see a bunch of paper lying in there. The copier is sending the paper out as if there isn't a finisher, so the paper just piles up under the finisher then throws a jam code. The copier recognizes the finisher as far as selecting staple etc. I removed the finisher and the copier works fine so I brought the finisher in to the shop to test it and it works just fine. What am I missing?
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