Not wanting to get caught in the middle:
If you decide to go without a service call (your choice and I hear your reasoning) why not just do the same cleaning portion the tech would (see above). You could also remove the one screw and empty/clean the waste toner bottle (esp the "fish eyes"). DPC would be the thing to do, but the world will not end if you don't.
Before the pile-on starts - we all know some customers are going to do whatever they can to cut costs. Yes it is better to have a trained tech do maintenance but if they insist on doing it themselfs, at least we can get them going in the right direction. I kind of look at it as developing the customer relationship.
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