Replacing drum on Canon IR3300

**costd** · 11-10-2008

Not wanting to get caught in the middle:

If you decide to go without a service call (your choice and I hear your reasoning) why not just do the same cleaning portion the tech would (see above). You could also remove the one screw and empty/clean the waste toner bottle (esp the "fish eyes"). DPC would be the thing to do, but the world will not end if you don't.

Before the pile-on starts - we all know some customers are going to do whatever they can to cut costs. Yes it is better to have a trained tech do maintenance but if they insist on doing it themselfs, at least we can get them going in the right direction. I kind of look at it as developing the customer relationship.

**20YRSEXP** · 11-11-2008

Hi everyone,

Funny thread running here. Oze you make good points, but I see no reason to be mad unless you are trying to raise your blood pressure. Things should be done besides tossing a drum in, but it's his money and if it costs more in the long run because things weren't done proactively.... well, thats like not getting insurance and hoping you never have an accident. But as we all know accidents do happen. But it's not a 7105 (which can run into the thousands of dollars in repairs if not cared for properly.) But in the same thought it's not a desk top you buy at the office supply store. Like an old commercial that used to run here "you can pay me now or you can PAY me later". lol
Tough decisions to make with the cost of service and equipment nowadays. I will say $150 an hour from an authorized dealer where I come from is not unusually, it's more the norm. But if you do pay that I would expect them to do the full job and not just toss the drum in like any customer might do to their own machine to try and save money. Although anyone who says it doesn't need the waste toner looked at must be working an their first one. You probably didn't get your money worth from him. Good luck no matter which way you choose and try to enjoy the day it's too easy to have a bad one

**buzzmeok** · 11-20-2008

omg whats what you get> Rubber biscuit?

**buzzmeok** · 11-21-2008

Hhahahha

**Canuck** · 12-01-2008

Kudos to you Oze...the site is called Copytechnet...not cheap customer.com...wish they had a way to keep these cheapskate customers off this site. You are correct...tech did not do proper call... this guy is just cheap. Never looked at a 3300 waste bottle...i think this tech started yesterday...the spout on the bottle gets dirty...i clean them every PM... guess techs aren't allowed to make a living

**Canuck** · 12-01-2008

Oze...I'm totally behind you...i am a factory trained Canon rep and what you are saying is true and any tech out there that does not back you up is either not properly trained or doesn't understand the idea of a total service call....they would be fired if they work for me. A total service call will give the customer true reliability on their machine...that is good customer relations. Don't even waste your breath out here.... most of these guys can't understand. Thats the way it is when you work for mom and pop dealerships...fix one thing so the customer has to call back regularly... Degrades Canon name

**Oze** · 12-01-2008

Cheers guys,
And on a side note...
I've just been appointed as the resident Canon tech for my local University Campus...
That's 600+ Canon boxes for me to look after...on my own

I've done two days of work onsite so far...just to get the hang of where everything is.
The priority is the Print shop...they have 4 x iR105+ that rack up 1million prints a month each...a model that i haven't been familiar with but i trained on the iR8500 and they're almost identical.
WISH ME LUCK..I have a feeling I'll need it

**blackcat4866** · 12-01-2008

You're going to be a busy boy. =^..^=

**logonjim** · 12-01-2008

hey OZE congrats thats a lot of boxes to look after i hope you wont have many RTF,S be easy enough to telephone clear them lol and the 105 the harder they work the better they go.once again good luck is nice to have a patch like that