Lost stored jobs on Canon iR-ADV 4525

[Danielx64]

Hi everyone,

Last we we got a new iR-ADV 4525 photocopier to replace our really old iR3325 photocopier. While everything well (mostly), we are facing an issue with stored documents.

I configured a mailbox on the photocopier called "FORMS" and put a bunch of documents into it that were intended to be printed over and over. This was done last Thursday.

Today it Tuesday and I showed up to find out that all the stored documents were all gone. The name of the mailbox is still there but all the documents were gone. I went to Status Monitor/Cancel > Store > Job Log and there is no log to be seem.

Could someone please tell me what's going on and how I can prevent stored documents from being removed?

We never had an issue with our old iR3325 photocopier when it comes to storing and printing documents.

Thank you

[roho]

Check the default erase settings, I believe 3 days is default, you need to change that or it automatically erases.

[Danielx64]

Check the default erase settings, I believe 3 days is default, you need to change that or it automatically erases.

Hi there,

I just checked out that option (H ad to find it) and it appears that it was set to 3 days. I set it to 0 thinking that it will make the documents stay. Would you happen to know if that can be set per folder?

Thank you

[roho]

Hi there,

I just checked out that option (H ad to find it) and it appears that it was set to 3 days. I set it to 0 thinking that it will make the documents stay. Would you happen to know if that can be set per folder?

Thank you

For each mailbox.

[Brian8506]

For each mailbox.

Each mailbox has to be set to 0. Default is 3 days


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