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  1. #1
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    E0004- 00102canon6570

    canon 6570 shows E0004-00102 after reseting in service mode works for awhile again shows the error is it IH power supply relatted problem

  2. #2
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    E0004- 00102canon6570

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    Re: E0004- 00102canon6570

    Quote Originally Posted by saintphotostat@gmail.com View Post
    canon 6570 shows E0004-00102 after reseting in service mode works for awhile again shows the error is it IH power supply relatted problem



    first check and monitor the voltage at the wall outlet.

    If the voltage coming from the outlet drops below 105V AC at any time the imageRUNNER 6570 will display an
    E004.

    A test of the neutral to ground voltage should also be performed. This will confirm there are no abnormal voltage ratings.

    The Voltage check should be made during an extended copy run where a minimum of 100 copies are made.



    E004 there is an error in the IH power supply/IH control mechanism.

    E004 The IH power supply is faulty/the IH control mechanism is faulty.
    After correcting the fault, be sure to reset the error.
    (COPIER>FUNCTION>CLEAR>ERR)

    sub codes:

    0101 There is a mismatch between the input voltage
    and the IH power supply ID. Replace the fixing heater power
    supply with one designed for the country of installation (voltage).

    0102 The IH current is faulty. (current leakage) - Check the connector
    for any fault in connection.
    - Replace the fixing heater power supply.
    - Replace the DC controller PCB.
    0103 The IH current is faulty. (no current)
    0104 There is an IH over-current.
    0105 The IH input voltage is too high.
    0106 The IH input voltage is too low.
    0201 At power-on (or, when IH is at reset), the IH
    control mechanism is not in an initial state.
    0202 At IH start-up, the IH control enable flag is not set
    within 1 sec after the start flag is set.
    0203 With IH at rest, the IH control flag is not released.
    0204 The 12-V power supply (IH relay) is identified as
    being off.
    0205 At IH start-up, the PWM_ON data is faulty ('0' or
    'FFFF').
    - Replace the DC controller PCB.





    If the E004-0102 error code occurs, reseat the connectors J130 on the DC Controller and J1040 on the Inductive Heating Power Supply.


    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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    Re: E0004- 00102canon6570

    Hi everyone.
    I got canon ir adv 8295. Now i also got the error e0004-102. After clear the error, the error still come back. It is appear every time at start up. The machine is on but the fixing unit did not running. I try to change other fixing units. It is the same.
    Please share your golden experience. I really appreciate your answer. Thank you.

  4. #4
    Service Manager 10,000+ Posts
    E0004- 00102canon6570

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    Re: E0004- 00102canon6570

    Quote Originally Posted by ktleoh80 View Post
    Hi everyone.
    I got canon ir adv 8295. Now i also got the error e0004-102. After clear the error, the error still come back. It is appear every time at start up. The machine is on but the fixing unit did not running. I try to change other fixing units. It is the same.
    Please share your golden experience. I really appreciate your answer. Thank you.
    ================================================== =====


    differant units===same code

    check interior frame connections
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  5. #5
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    Re: E0004- 00102canon6570

    Quote Originally Posted by saintphotostat@gmail.com View Post
    canon 6570 shows E0004-00102 after reseting in service mode works for awhile again shows the error is it IH power supply relatted problem
    I had a similar experience and did the following to overcome the error;
    1. check the thermistors if they are ok make sure they firmlly seat on the heater roller,however during the web drive the cursor to the web releases the thermistors from the heater and hence the error.
    2. sometimes the IH board has issues say dry joints,leaking MOSFETS on the board.
    3.check on the connections if they are firm.
    4 check on the bushings on the heater incase they are wornout

  6. #6
    Senior Tech 250+ Posts
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    Re: E0004- 00102canon6570

    Quote Originally Posted by ktleoh80 View Post
    Hi everyone.
    I got canon ir adv 8295. Now i also got the error e0004-102. After clear the error, the error still come back. It is appear every time at start up. The machine is on but the fixing unit did not running. I try to change other fixing units. It is the same.
    Please share your golden experience. I really appreciate your answer. Thank you.
    Try to check the IH power supply for possible dry joints and connections

  7. #7
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    Re: E0004- 00102canon6570

    Thanks for your all kindness reply. I already try all the methods but still can solve e0004-102 error code. Have anyone know the location of the fuse in the main board? I think i need to replace it. May be the fuse is burned. Please someone share your important knowledge. Thank you.

  8. #8
    Service Manager 10,000+ Posts
    E0004- 00102canon6570

    teckat's Avatar
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    Re: E0004- 00102canon6570

    Quote Originally Posted by ktleoh80 View Post
    Thanks for your all kindness reply. I already try all the methods but still can solve e0004-102 error code. Have anyone know the location of the fuse in the main board? I think i need to replace it. May be the fuse is burned. Please someone share your important knowledge. Thank you.
    ================================================== =========================

    Fixing Power Supply PCB===E004:Fixing Power Supply error

    to^

    AC Driver--In the event of the following, the machine will set the DC power (12 V) used to drive the AC relay (found on the fixing heater powersupply PCB), thereby stopping the AC power to the fixing heater.

    Power.jpg
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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