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  1. #1
    Field Supervisor 500+ Posts
    Adv C5240 not printing


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    Adv C5240 not printing

    I have an Adv C5240 with only 59k copies in the field that suddenly stopped printing and scanning. We connected direct to a computer bypassing the network and still nothing. We've cleared out everything, started from scratch, still nothing. It copies and faxes fine but no print or scan. Is the Main Controller 1 the only thing I need to look at or am I missing something? Thanks in advance for any help.

  2. #2
    teacher-guide-expert-guru 2,500+ Posts
    Adv C5240 not printing

    zoraldinho's Avatar
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    Re: Adv C5240 not printing

    Did you try with Controller System Error Diagnosis Tool?
    Practice makes perfect
    If it ain't broke, don't fix it
    A picture is worth a thousand words
    If you want something done right, you have to do it yourself


  3. #3
    Field Supervisor 500+ Posts
    Adv C5240 not printing


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    Re: Adv C5240 not printing

    Quote Originally Posted by zoraldinho View Post
    Did you try with Controller System Error Diagnosis Tool?
    We ran the controller diagnosis and both showed OK

  4. #4
    Senior Tech 1,000+ Posts kuby's Avatar
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    Re: Adv C5240 not printing

    "We've cleared out everything" does this mean the MMI too? Have you tried reloading the firmware/software?

  5. #5
    Field Supervisor 500+ Posts
    Adv C5240 not printing


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    Re: Adv C5240 not printing

    Quote Originally Posted by kuby View Post
    "We've cleared out everything" does this mean the MMI too? Have you tried reloading the firmware/software?
    Sorry, we did the MMI clear but did not reload firmware, someone from a Canon dealer said the firmware shouldn't affect the print function.

  6. #6
    teacher-guide-expert-guru 2,500+ Posts
    Adv C5240 not printing

    zoraldinho's Avatar
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    Re: Adv C5240 not printing

    Quote Originally Posted by repeatcopiers View Post
    We ran the controller diagnosis and both showed OK




    ● Boot System Error Diagnosis Tool (Turn ON the Main Power Supply Switch while pressing the Control Panel Power SupplySwitch.)

    • Main Controller PCB 1 side

    • Control Panel
    • All-night Power Supply, Non-all-night Power Supply

    Controller System Error Diagnosis Tool (Turn ON the Main Power Supply Switch while pressing the numeric keys '2' and '4'simultaneously.)

    • Main Controller PCB 1 side
    <Main Controller PCB 1, SDRAM, TPM PCB, FLASH Memory
    PCB, PCI Expansion PCB (option)>
    • Main Controller PCB 2 side <Main Controller PCB 2, SDRAM (J11/J13), SDRAM (P),
    Memory PCB, Open I/F PCB (option), HDD>
    Last edited by zoraldinho; 02-16-2018 at 01:20 PM.
    Practice makes perfect
    If it ain't broke, don't fix it
    A picture is worth a thousand words
    If you want something done right, you have to do it yourself


  7. #7
    Field Supervisor 500+ Posts
    Adv C5240 not printing


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    Re: Adv C5240 not printing

    Quote Originally Posted by zoraldinho View Post
    ● Boot System Error Diagnosis Tool (Turn ON the Main Power Supply Switch while pressing the Control Panel Power SupplySwitch.)

    • Main Controller PCB 1 side

    • Control Panel
    • All-night Power Supply, Non-all-night Power Supply

    Controller System Error Diagnosis Tool (Turn ON the Main Power Supply Switch while pressing the numeric keys '2' and '4'simultaneously.)

    • Main Controller PCB 1 side
    <Main Controller PCB 1, SDRAM, TPM PCB, FLASH Memory
    PCB, PCI Expansion PCB (option)>
    • Main Controller PCB 2 side <Main Controller PCB 2, SDRAM (J11/J13), SDRAM (P),
    Memory PCB, Open I/F PCB (option), HDD>

    We ran both of these and they resulted in OK. Could it still be possible the Main Controller 1 is bad? Every feature, except Print and Scan, work fine. They didn't have any power surge that they are aware of and they do have it on a strong surge protector.

  8. #8
    Field Supervisor 500+ Posts
    Adv C5240 not printing


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    Re: Adv C5240 not printing

    Quote Originally Posted by repeatcopiers View Post
    We ran both of these and they resulted in OK. Could it still be possible the Main Controller 1 is bad? Every feature, except Print and Scan, work fine. They didn't have any power surge that they are aware of and they do have it on a strong surge protector.

    Update, Hytec sent me another Main Controller 1, still doesn't print but now it gives a message on the bottom of the screen saying Competing IP address on Network and we know there is nothing in the office with this IP address, we tried several other IP addresses with the same result. The copier won't go out and find an IP address using DHCP. And when we assigned an IP address, we couldn't PING it. We connected it directly to a computer using a crossover cable to bypass their network and still the same problem. Also, when we put their original Main Cont 1 in, it does not give us the message about competing address but everything else is the same. Any ideas?

  9. #9
    Service Manager 10,000+ Posts
    Adv C5240 not printing

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    Re: Adv C5240 not printing

    Try a "Initialize All Data"

    Warning:
    Initializing all data will initialize many factory settings, the back up data sheet located on the very last page of the Service Manual lists all that is cleared when performing this function, print out a user data list 1st!

    To Initialize All Data: You must be logged in as administrator > Select Settings Registration > Management Settings > Data Management > Initialize All Settings > select yes, this will roboot the machine and a new screen will appear explaining "do not cut power" and a 20 minute time allocation bar
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  10. #10
    Field Supervisor 500+ Posts
    Adv C5240 not printing


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    Re: Adv C5240 not printing

    Update: The problem was on their network side. Of course that was our first question and we were told their IT people checked everything on their side and the problem was with the copier

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