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  1. #11
    Service Manager 10,000+ Posts
    Adv C5240 not printing

    teckat's Avatar
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    Re: Adv C5240 not printing

    Quote Originally Posted by repeatcopiers View Post
    Update: The problem was on their network side. Of course that was our first question and we were told their IT people checked everything on their side and the problem was with the copier


    this won't be the last time u have issues with IT People

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    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  2. #12
    Senior Tech 1,000+ Posts kuby's Avatar
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    Re: Adv C5240 not printing

    Network side:
    Yes been down that road. We trouble shot a machine and told the customer that they needed to check their network and their guy came unglued. Their IT guy came out ranting and saying that it cannot be MY NETWORK. So we tested the machine further and hooked up a laptop up to the copier and it printed OK. Again I told them that there is something on their network causing the problem or a bad cable, and then again with the ranting about how he has been doing this for X number of years. Finally traced it down to a bad cable when he guy went to lunch and showed the owner and he agreed that was the problem. So no matter how GOOD an IT guy thinks he is, things can go wrong with THEIR network. Just saying.

  3. #13
    teacher-guide-expert-guru 2,500+ Posts
    Adv C5240 not printing

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    Re: Adv C5240 not printing

    Quote Originally Posted by repeatcopiers View Post
    I have an Adv C5240 with only 59k copies in the field that suddenly stopped printing and scanning. We connected direct to a computer bypassing the network and still nothing. We've cleared out everything, started from scratch, still nothing. It copies and faxes fine but no print or scan. Is the Main Controller 1 the only thing I need to look at or am I missing something? Thanks in advance for any help.


    Something's not right here.


    "We connected direct to a computer bypassing the network and still nothing"
    Practice makes perfect
    If it ain't broke, don't fix it
    A picture is worth a thousand words
    If you want something done right, you have to do it yourself


  4. #14
    Field Supervisor 500+ Posts
    Adv C5240 not printing


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    Re: Adv C5240 not printing

    Quote Originally Posted by zoraldinho View Post
    Something's not right here.


    "We connected direct to a computer bypassing the network and still nothing"
    You are right, I questioned my tech about this too. He assures me he tried that. I don't have any answers except maybe it was a bad day.

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