Symptoms:
- Error Code #751, 752, 753, 801, 802, 806, 839 [SMTP] Sending to e-mail server
The following configuration is for the most common setup in most Scan to Email cases.
First, verify that the configuration is correct with this information:
Basic Gmail info:
- Gmail SMTP server address: smtp.gmail.com
- Gmail username: example@gmail.com
- Gmail SMTP pw: personal gmail pw
- With gmail 2-step authentication, use application specific gmail password. (not required for Advance Cloud Portal; ACP will separately prompt for a one-time use authenticator/text code if configured on the Gmail account)
- Click here to generate an app password if google 2-step authentication on: Sign in - Google Accounts
Make sure that the gmail account and password are correct when setting up here:
RUI: Settings / Registration > Function Settings > Send > Network Settings > Email/I-Fax Settings
Device Control Panel: Settings / Registration (log in as system manager) > Function Settings > Send > Email/I-Fax Settings > Communication Settings
If verification of these settings is correct, test a scan to email (gmail account).
This is common if a brand new gmail account that hasn't been used before is configured as the SMTP gmail address.
If NG #XXX (SMTP error) happens, open the gmail account that is configured as the SMTP gmail address.
If this email is in the account that's set as the SMTP email --
Go to this link: Sign in - Google Accounts
And allow less secure apps. Now test and observe results.
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