sorry i couldn't post back here sooner.
we had already replaced the transfer roller in the door on thursday .......thats when i noticed the the LATCH that engages the fuser wasn't even on the door! it was completly missing.
So friday we went out with a door latch and the damn thing works fine.
Thanx to everyone for your help, i just honestly never thought to check and see if a part of the door was missing.....now i know better.
lulz will be had