Customer has Adv4045 that is not printing out documents. If you send something to the copier to print, it hangs up until you turn copier off/on then it will print out(it is not in the copier queue) Also, they say it doesn't always Scan correctly, sometimes you have to try to send a document twice before it goes to their desktop. The tech went out today and reseated the boards and tried to upgrade firmware, but said "download was stopped because error occurred with file server"? Has anyone seen this before or have any ideas? They say occasionally a print will actually come through successfully but most of the time it doesn't.
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