Originally Posted by
roho
Have a customer that has been getting the printer locking up while processing print jobs, and will get hung up. The customer reboots the device and the print job then completes. There are no error codes in service mode, or alarms, or jams. The only key is when you print the report and all the NG jobs have the error #852. I have replaced the main controller, MMI clear, and reset the device but to no avail. Has anyone encountered this issue before, even on other advanced models? TIA!
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