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  1. #1
    Field Supervisor 500+ Posts
    Paper won't lift on AdvC2020


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    Paper won't lift on AdvC2020

    Still having this issue. Customer has AdvC2020 with 2 drawers, paper is not lifting in the bottom drawer. We have replaced the paper feed unit, cassette tray and dc controller still not lifting. Am I missing something on this model?


  2. #2
    Senior Tech 250+ Posts JPiek's Avatar
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    Re: Paper won't lift on AdvC2020

    No error code on the display ?
    Does it see the tray at all ?

    Only issues i found where related to the tray, like broken claw or gears...
    Does the machine have a tray 3 ? Does that one work ?


    In the manual I could only find this error relating to lifting cass 2 :

    E540 0001 05 Tray Lift Motor timeout error

    Unable to complete the operation even after the specifed
    period of time during initial rotation. When the Motor remains
    in the same area for the specifed period of time and the
    same symptom occurs again after the frst retry, it is detected
    as an error.

    1. Check if the Motor (M11) Connector is physically removed.
    2. Replace the Motor failure occurs.
    3. Check if the Stack Tray Clock Sensor (S14) Connector is
    physically removed.
    4. Replace the Stack Tray Clock Sensor (S14)


    Not much help i'm afraid...

    Johan

  3. #3
    Field Supervisor 500+ Posts
    Paper won't lift on AdvC2020


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    Re: Paper won't lift on AdvC2020

    Quote Originally Posted by JPiek View Post
    No error code on the display ?
    Does it see the tray at all ?

    Only issues i found where related to the tray, like broken claw or gears...
    Does the machine have a tray 3 ? Does that one work ?


    In the manual I could only find this error relating to lifting cass 2 :

    E540 0001 05 Tray Lift Motor timeout error

    Unable to complete the operation even after the specifed
    period of time during initial rotation. When the Motor remains
    in the same area for the specifed period of time and the
    same symptom occurs again after the frst retry, it is detected
    as an error.

    1. Check if the Motor (M11) Connector is physically removed.
    2. Replace the Motor failure occurs.
    3. Check if the Stack Tray Clock Sensor (S14) Connector is
    physically removed.
    4. Replace the Stack Tray Clock Sensor (S14)


    Not much help i'm afraid...
    No errors. It does see the tray, just doesn't detect paper. I thought all of this was contained in the paper feed unit itself so we replaced it but no change. There are only 2 trays, the top one works fine. We replaced the cassette and the dc controller also.


  4. #4
    Service Manager 10,000+ Posts
    Paper won't lift on AdvC2020

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    Re: Paper won't lift on AdvC2020

    [QUOTE=repeatcopiers;608547]Still having this issue. Customer has AdvC2020 with 2 drawers, paper is not lifting in the bottom drawer. We have replaced the paper feed unit, cassette tray and dc controller still not lifting. Am I missing something on this model?[/QUOT



    If u remove paper in tray,
    Does printer post message to add paper ?

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  5. #5
    Field Supervisor 500+ Posts
    Paper won't lift on AdvC2020


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    Re: Paper won't lift on AdvC2020

    [QUOTE=teckat;608804]
    Quote Originally Posted by repeatcopiers View Post
    Still having this issue. Customer has AdvC2020 with 2 drawers, paper is not lifting in the bottom drawer. We have replaced the paper feed unit, cassette tray and dc controller still not lifting. Am I missing something on this model?[/QUOT



    If u remove paper in tray,
    Does printer post message to add paper ?
    Yes it says Load Paper


  6. #6
    Service Manager 10,000+ Posts
    Paper won't lift on AdvC2020

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    Re: Paper won't lift on AdvC2020

    [QUOTE=repeatcopiers;608808]
    Quote Originally Posted by teckat View Post

    Yes it says Load Paper

    Load paper > u must be getting lift to receive a Load Paper in empty Tray

    That means the lifter is working up to a point where the interior paper detection takes place for cassette /

    Ok, put paper back into tray > the add paper message goes away ??

    If so , pick up roller rotation is not hitting paper -----what about jam codes

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  7. #7
    Field Supervisor 500+ Posts
    Paper won't lift on AdvC2020


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    Re: Paper won't lift on AdvC2020

    [QUOTE=teckat;608856]
    Quote Originally Posted by repeatcopiers View Post


    Load paper > u must be getting lift to receive a Load Paper in empty Tray

    That means the lifter is working up to a point where the interior paper detection takes place for cassette /

    Ok, put paper back into tray > the add paper message goes away ??

    If so , pick up roller rotation is not hitting paper -----what about jam codes
    No jam codes and it always says Load Paper whether there is paper in the tray or not. The copier is recognizing the cassette but not the paper.


  8. #8
    Field Supervisor 500+ Posts roho's Avatar
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    Re: Paper won't lift on AdvC2020

    Check the wire harness for the switches behind the tray on the machine. I have had a few on a different model where the wires break, poor titewrap placement causing those and other messages. Seems like you replaced everything else. Good Luck!


  9. #9
    Field Supervisor 500+ Posts dan7777's Avatar
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    Re: Paper won't lift on AdvC2020

    Quote Originally Posted by repeatcopiers View Post
    Still having this issue. Customer has AdvC2020 with 2 drawers, paper is not lifting in the bottom drawer. We have replaced the paper feed unit, cassette tray and dc controller still not lifting. Am I missing something on this model?
    Check the size sensor. On the other models the wiring gets stressed (spring loaded) and breaks. They moved the wire tie on the new assemblies. Some models the two trays are the same and you can swap to check. Not sure about that model. I usually have it show paper when it is empty in top tray.


  10. #10
    Service Manager 10,000+ Posts
    Paper won't lift on AdvC2020

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    Re: Paper won't lift on AdvC2020

    I/O information enhancement
    On the COPIER > I/O, the mode to confirm input output signal of electrical parts used (sensor,
    motor, fan, etc), makes it easier to look for the intended electrical part.
    And the screen will also display the input output signal.

    u can check the sensors here in I/O

    CST2_PAPER_EMPTY_SNS Cassette 2 Paper Sensor Signal
    CST2_LEVEL_A_SNS Cassette 2 Level Detection Signal A
    CST2_LEVEL_B_SNS Cassette 2 Level Detection Signal B

    I_O Screen.jpg

    There are 3 sensors = A/ps18-B/ps19-Flug/ps16_to detect the paper level and paper presence in the cassette.
    The paper level is displayed in four levels in the Control Panel.
    full--approx. half--little--absent


    Cassette Paper Presence Sensor--Fulg==PS 16 for #2 Paper tray.

    did u check the 5v at DCPCB J 28 pin 18 ?? Pin 16 is GD/ Pin 17 is Signal / Pin 18 is 5v

    Cassette 2.jpgDC PCB Cassette2.jpg

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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