Hey everyone
Looking for suggestions from you guys with regards to colour management on iR-ADV and imagePRESS products that use fiery's.
I am trained on every product but where I find my troubleshooting knowledge is lacking is in the colour management and press calibration areas...
Seems like half of the customers I deal with that have a Fiery attached to a ADV or PRESS product, they complain often about what's on screen vs what's on paper.
This seems to be a trend in smaller marketing firms or smaller printshops who are just dabbling with digital. Most of them do not have a graphic designer who seems to know much about RGB vs CMYK.
How do you guys deal with these accounts?
I'd love to help these people better than I currently am - sounds like 75% of it can be resolved over the phone.
Not sure how I should be approaching the issues when everybody is using different software these days - I have accounts that use Adobe products and Corel Draw.
Should the printer handle the colours? Or should we be letting the software determine it all?
From what I can tell half the time it looks like the printer the production software are fighting against each other.
Any help much appreciated!
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