Customer says they were doing a print job and the machine jammed. They cleared the jam and the top cassette now says load paper no matter what cassette is in the top drawer. The bottom cassette/drawer is working just fine. When reaching into the bottom drawer and triggering the switches for cassette size, the panel will register the corresponding paper size, however when doing the same on the top drawer, no paper size will come up. I had read somewhere that this happens when printing using the wrong size paper and the remedy for that was to cancel the print job. I am not sure if this is the answer or not, but when checking in the printer properties there are no print jobs pending. Does this machine store the jobs locally on the MFP? If so, is there a way to check and clear the job out from the machine or the web console? Also, I cant find the default password for either the web interface or the admin mode on the machine. Any other possible suggestions as to what the cause is would be welcomed.
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