thanks for the reply phil B. the machine already have 600k copies on it . the machine are all clean the fuser feel soft when i turn the knob. i will check the jam code and post it later. thanks.
I was unable to find 212 or 213 error code can you verify the error code
Yes, both. Sometimes the pretransfer can be soiled and not charging as well as it should and can cause the paper to flutter around. If you are still having issues check the fuser as well, I believe you thought it felt soft. All these parts are consumables, and will need to be changed.
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