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  1. #1
    Senior Tech 100+ Posts
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    Canon IRA C2020/2225 Not Receiving Faxes

    Hi guys!
    I have a customer that cannot receive faxes ....they they can send fine.
    This problem has tried to be resolved by switching out 3 different model machines (IRA2020,2225 and an IRA5255) all doing the same thing.
    I told the customer to contact Xfinity for this problem, and they say of its not their fault.
    Is there a setting on the Canon IRA s that need needs to be set? It seems like the only time I have this problem is with Xfinity customers.
    Has anyone else seen this problem?
    Thanking you in advance,
    Doug

  2. #2
    Service Manager 1,000+ Posts
    Canon IRA C2020/2225 Not Receiving Faxes

    guitar9199's Avatar
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    Re: Canon IRA C2020/2225 Not Receiving Faxes

    Quote Originally Posted by doug View Post
    Hi guys!
    I have a customer that cannot receive faxes ....they they can send fine.
    This problem has tried to be resolved by switching out 3 different model machines (IRA2020,2225 and an IRA5255) all doing the same thing.
    I told the customer to contact Xfinity for this problem, and they say of its not their fault.
    Is there a setting on the Canon IRA s that need needs to be set? It seems like the only time I have this problem is with Xfinity customers.
    Has anyone else seen this problem?
    Thanking you in advance,
    Doug

    The FIRST thing I try is connecting a portable phone to their line and listen to the dial tone. If they have voicemail assigned to that line, it'll give you a "Stuttering" (4-5 beats) dial tone before it goes steady. If the incoming line does that, the fax will never connect!!

    If you get a steady dial tone from the start, next thing I'd do is disable ECM. Then follow though with the usual suspects... Reduce TX/RX speed, use default G3 protocol, deactivate JBIG, etc...

  3. #3
    Service Manager 5,000+ Posts
    Canon IRA C2020/2225 Not Receiving Faxes

    copier tech's Avatar
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    Re: Canon IRA C2020/2225 Not Receiving Faxes

    There are a few simple tests can be done before swaping out the machine!

    Call the Canon from your mobile, does it answer?

    Plug in a phone into the wall socket can you make & receive calls?

    Can they receive faxes from other fax machines/numbers?

    99% of fax issues I see are caused by line faults, most common cause is noise on the line.
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  4. #4
    Service Manager 1,000+ Posts
    Canon IRA C2020/2225 Not Receiving Faxes

    nmfaxman's Avatar
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    Re: Canon IRA C2020/2225 Not Receiving Faxes

    Call your mobile from fax machine.
    Check caller ID.
    They could be giving out wrong phone #.
    Seen it many times.
    Why do they call it common sense?

    If it were common, wouldn't everyone have it?

  5. #5
    Service Manager 10,000+ Posts
    Canon IRA C2020/2225 Not Receiving Faxes

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    Re: Canon IRA C2020/2225 Not Receiving Faxes

    RX Speed

    Try and Select a slower speed.
    You can select [33600 bps], [14400 bps], [9600 bps], [7200 bps], [4800 bps], or [2400 bps].
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  6. #6
    Senior Tech 250+ Posts JPiek's Avatar
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    Re: Canon IRA C2020/2225 Not Receiving Faxes

    I had the same issue with a IRC ADV V2020, turned out i missed a (not to Obvious) setting :

    Canon IrC2020 Adv. not recieving FAX (not answering)

    All credits go to Skynet
    Johan

  7. #7
    Senior Tech 100+ Posts
    Canon IRA C2020/2225 Not Receiving Faxes

    songela's Avatar
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    Cool Re: Canon IRA C2020/2225 Not Receiving Faxes

    If they can SEND from same terminal that means it's all fine with the line.

    Then the two most likely causes are:

    1. Country settings: Make sure you select the correct country settings that apply to your locality. If you are not sure of which type, consult someone at the Exchange.

    2. Line Jack: (this is most likely) British type Line Jacks usually come fitted with a capacitor and that will prevent fax RX completion. Open up the Jack and if you find a capacitor replace it with one without any.

    However though, couldn't figure out faxes still have got some happy days to go!!

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