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  1. #1
    Senior Tech 250+ Posts
    IR3245 fax message


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    IR3245 fax message

    Have one that all of a sudden. Won’t send Or receive. Has dial tone on hook. When you send out, it immediately flashes “memory sending” and then nothing other than it’s sitting in the system monitor as “waiting” status.

    Replaced fax kit. Large board and small board and cable. No change.

    Phone line one works when plugged into another small fax they are using.

    Anyone seen this?

    when I call it. It never answers either.


  2. #2
    Service Manager 10,000+ Posts
    IR3245 fax message

    teckat's Avatar
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    Re: IR3245 fax message

    Reload System ?


    Memory Sending:

    All of the originals to be sent are first scanned into memory, then sent. This means that you do not need to stay near the machine once the originals have been scanned. The memory can hold a total of approximately 8000 pages of sent and received documents.

    Direct Sending:

    The machine sends each page of the document to the destination as it is scanned, without storing the document in memory. Use 'Direct Sending' when the memory is full, and you still need to send a document.

    With 'Direct Sending', you can send a document of 2 or more pages only when using the feeder. You can only send 1 page at a time when you place your original on the platen glass.

    You can specify only 1 destination at a time for 'Direct Sending'. 'Memory Sending' is automatically set when multiple destinations are specified.

    'Memory Sending' is automatically set when using 'Delayed Send'.

    To enable or disable 'Direct Sending' mode for a fax job on most fax capable imageRUNNER models:

    1. On the Send tab, specify the fax destination.

    2. Press the [Send Settings] button in the lower right hand corner of the Send tab.

    3. Press the [Direct] button to set or cancel 'Direct Sending' mode. If [Direct] is not selected, then 'Memory Sending' mode is used.

    4. Select any other desired options and press [Done].

    5. Press the [Start] key to send the fax.

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  3. #3
    Senior Tech 250+ Posts
    IR3245 fax message


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    Re: IR3245 fax message

    thanks for the reply.

    Direct sending is off. I tried it with it on the other day and it would just start to scan the original. And never do anything. Just waiting to connect.

    I will swap the hdd with one I have here. And see what that does. Instead of reloading software.

    It it just stopped sending/receiving in the middle of the afternoon Wednesday after years of working.


  4. #4
    Field Service Engineer 2,500+ Posts
    IR3245 fax message


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    Re: IR3245 fax message

    When you hit hook you hear a dial tone will it dial say your cell phone? & if you call the fax from you cell does it ring?

    I'd start by updating the firmware.


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