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  1. #1
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    imageRUNNER compatible toner damage

    We have an imageRUNNER Advance C3530i copier that someone installed a cyan remanufactured toner cartridge in. After printing a few pages we noticed it had some cyan streaks on the pages. The copier repair company came and said the toner damaged the copier. They replaced all 4 of the developer units and installed new toner cartridge. They said they had to clean out all the damaged toner. Is it possible that bad toner would have caused all 4 developer units to have to be replaced? Has anyone ever seen this before?


  2. #2
    Service Manager 2,500+ Posts
    imageRUNNER compatible toner damage


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    Re: imageRUNNER compatible toner damage

    Quote Originally Posted by kserritt View Post
    We have an imageRUNNER Advance C3530i copier that someone installed a cyan remanufactured toner cartridge in. After printing a few pages we noticed it had some cyan streaks on the pages. The copier repair company came and said the toner damaged the copier. They replaced all 4 of the developer units and installed new toner cartridge. They said they had to clean out all the damaged toner. Is it possible that bad toner would have caused all 4 developer units to have to be replaced? Has anyone ever seen this before?
    Absolutely correct, compatible toner can vary dramatically in quality & cause all kind of issues.

    However if there was only compatible cyan toner fitted I would only expect the cyan dev unit & possibly drum to need repacing not the remaining colour dev units.


  3. #3
    Field Supervisor 500+ Posts
    imageRUNNER compatible toner damage

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    Re: imageRUNNER compatible toner damage

    Quote Originally Posted by copier tech View Post
    Absolutely correct, compatible toner can vary dramatically in quality & cause all kind of issues.

    However if there was only compatible cyan toner fitted I would only expect the cyan dev unit & possibly drum to need repacing not the remaining colour dev units.
    I would also take a good hard look at the transfer belt, cleaning blade and transfer roller as well. Some aftermarket toner is so abrasive, it'll wear those parts out too.


  4. #4
    Service Manager 10,000+ Posts
    imageRUNNER compatible toner damage

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    Re: imageRUNNER compatible toner damage

    U probably got ripped off with having to replace the other 3 units.

    Pays to always get a second option,
    By the way, if u had a service contract, that would be a violation of agreement using third-party.

    Agree that the ITB and some other parts could have been effected.

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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