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  1. #1
    Senior Tech 250+ Posts spectraindo's Avatar
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    Ir adv c2220l printing problem

    Hello guys, I have a Canon IR Adv C2220l with prints and copies coming out as black and white.
    The Auto Colour Selection was set to Auto or Colour, results is still the same, black and white.

  2. #2
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    Re: Ir adv c2220l printing problem

    Quote Originally Posted by spectraindo View Post
    Hello guys, I have a Canon IR Adv C2220l with prints and copies coming out as black and white.
    The Auto Colour Selection was set to Auto or Colour, results is still the same, black and white.
    not sure if this helps but check thi the color settings in settings/registeration - printer settings - custom settings

  3. #3
    Service Manager 2,500+ Posts
    Ir adv c2220l printing problem


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    Re: Ir adv c2220l printing problem

    Is there any message on the screen? has a colour toner run out?

  4. #4
    Senior Tech 250+ Posts spectraindo's Avatar
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    Re: Ir adv c2220l printing problem

    Ok thank you guys, tomorrow I will check the machine.
    The Cyan toner is merely finished, can this be the cause ?
    The Cyan, Magenta and Black Drums are new.

  5. #5
    Technician nicknt82's Avatar
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    Re: Ir adv c2220l printing problem

    Quote Originally Posted by spectraindo View Post
    Hello guys, I have a Canon IR Adv C2220l with prints and copies coming out as black and white.
    The Auto Colour Selection was set to Auto or Colour, results is still the same, black and white.
    There are one solenoid in back fixing motor, it control transfer belt to contact with C/M/Y Drum. When it's sticky, no color come out because transfer belt no contact with drum unit

  6. #6
    Service Manager 2,500+ Posts
    Ir adv c2220l printing problem


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    Re: Ir adv c2220l printing problem

    Quote Originally Posted by spectraindo View Post
    Ok thank you guys, tomorrow I will check the machine.
    The Cyan toner is merely finished, can this be the cause ?
    The Cyan, Magenta and Black Drums are new.
    When a colour toner runs out the machine will allow B/W printing only until that colour toner is replaced.

  7. #7
    Senior Tech 250+ Posts spectraindo's Avatar
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    Re: Ir adv c2220l printing problem

    Quote Originally Posted by nicknt82 View Post
    There are one solenoid in back fixing motor, it control transfer belt to contact with C/M/Y Drum. When it's sticky, no color come out because transfer belt no contact with drum unit
    You are right, the machines throw an error code E074 and alarm codes 300025, 300026, 300027 and 300028.
    This is because the solenoid SL01 behind the fixing motor was sticky and causes the ITB not contacting the drums causing blank prints and copies.
    The black and white prints was because the magenta toner has run out.
    Thanks for your help guys.

  8. #8
    Field Supervisor 500+ Posts roho's Avatar
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    Re: Ir adv c2220l printing problem

    Quote Originally Posted by nicknt82 View Post
    There are one solenoid in back fixing motor, it control transfer belt to contact with C/M/Y Drum. When it's sticky, no color come out because transfer belt no contact with drum unit
    Actually this was posted about a while ago, caused a bit of confusion as at first one couldn't see the connection between a fixing solenoid and color printing. Can't remember who the tipster was, but it got explained further down the post as others asked for clarification.

  9. #9
    Technician nicknt82's Avatar
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    Re: Ir adv c2220l printing problem

    Quote Originally Posted by spectraindo View Post
    You are right, the machines throw an error code E074 and alarm codes 300025, 300026, 300027 and 300028.
    This is because the solenoid SL01 behind the fixing motor was sticky and causes the ITB not contacting the drums causing blank prints and copies.
    The black and white prints was because the magenta toner has run out.
    Thanks for your help guys.

    Congratuation !

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