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Likes: Hi my customer has a Canon 2545I, when they scan to email using 8.5X11 ADF, scanned PDF images appear with a yellow line from left to right across. Please let me know if anyone has seen this before.
Thank you in advance,
Sincerely
Bruno.
Dislikes: 0
Hi my customer has a Canon 2545I, when they scan to email using 8.5X11 ADF, scanned PDF images appear with a yellow line from left to right across. Please let me know if anyone has seen this before.
Thank you in advance,
Sincerely
Bruno.
first thing did you:Originally Posted by aoe
CLEAN the scan glass and optics?
run scanner calibrations?
exactly WHAT HAS BEEN DONE?
Yup.
Cleaning the optics would be a good place to start.
A sample would be nice too. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
Hi there!
Had this last year on a RICOH, 4cm yellow line at scans. After removing the scanner-slit-glass, there was 4cm wide crap from a neon text-marker! With slit-glass installed this was NOT visible! Cleaned it with alcohol (glass-cleaner doesn´t work!) the stripe was gone!
Greetings...
Thanks for the reply,
I have cleaned the optics, did not think to recalibrate scanner.
If problem still persists I will upload sample.
if you find a fix... make sure you followup and let us know what it was
Will do, thank you for the follow up.
Heading back to customer after the holidays.
Hi, Thank you everyone for your help I returned to the customer 2 1/2 weeks ago and everything seems to be working good have not heard back from them. I wanted to give it a couple of weeks before I replied to this thread. There was a small piece of fluff that I did not see, also cleaned the optics again and recalibrated seems to be working fine for now.
Again thank you for all your help very much appreciated
Thanks for following up. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
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