Originally Posted by
Brian8506
Customer has a fax and a 2nd/3rd line kit installed. Only line 1 is used. Fax only works with on hook. When using line 1 there's no dial tone and fax goes right into re-dial. No attempt to dial number. If I plug the fax line into line 2 or 3, copier sounds like it's dialing but no dial tone and no transmission. Customer does have a DID phone system with an analog card that I assume is supposed to supply an analog line for the fax but I don't know enough about telephone systems to be sure. I have removed 2nd/3rd kit and changed line 1 kit but no change. Any thoughts? Maybe not compatible with the phone system?
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