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  1. #1
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    iRA C2220i - Jam on tray 2 while printing on tray 1 - (Jam 0A02)

    Hello fellow techs !

    I'm having troubles figuring out a weird jam that started to happening recently mainly on iR Adv C2000i series, but also on 2 iR Adv C5030i.
    Sometimes when printing from tray 1, it pick paper in the tray 2 and bloc half-way without reason with the jam code 0A02.

    Test I already did :
    1. Tray 2 open for days : everything is working fine
    2. Print from tray 2 to see if it still jam : works flawlessly
    3. Replace the solenoid on paper pick up assembly on tray 2 : 0A02 still happen


    Also, it jams on tray 2 no matter what ther paper format is in tray 2 (A3 & A4).
    The rollers are fine & brand new.

    It doesn't jam frequently, maybe 1 time out of 100-200 prints but it really annoy our customers... and me !

    Some help would be appreciate on this !

    Thanks a lot!
    Last edited by Arhts; 02-11-2019 at 11:34 PM. Reason: Title

  2. #2
    Trusted Tech 50+ Posts nicknt82's Avatar
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    Re: iRA C2220i - Jam on tray 2 while printing on tray 1 - (Jam 0A02)

    Quote Originally Posted by Arhts View Post
    Hello fellow techs !

    I'm having troubles figuring out a weird jam that started to happening recently mainly on iR Adv C2000i series, but also on 2 iR Adv C5030i.
    Sometimes when printing from tray 1, it pick paper in the tray 2 and bloc half-way without reason with the jam code 0A02.

    Test I already did :
    1. Tray 2 open for days : everything is working fine
    2. Print from tray 2 to see if it still jam : works flawlessly
    3. Replace the solenoid on paper pick up assembly on tray 2 : 0A02 still happen


    Also, it jams on tray 2 no matter what ther paper format is in tray 2 (A3 & A4).
    The rollers are fine & brand new.

    It doesn't jam frequently, maybe 1 time out of 100-200 prints but it really annoy our customers... and me !

    Some help would be appreciate on this !

    Thanks a lot!

    As you said: "Sometimes when printing from tray 1, it pick paper in the tray 2" .Maybe solenoid was sticky so try following guide on picture

    1.jpg

  3. #3
    Service Manager 2,500+ Posts
    iRA C2220i - Jam on tray 2 while printing on tray 1 - (Jam 0A02)

    Phil B.'s Avatar
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    Re: iRA C2220i - Jam on tray 2 while printing on tray 1 - (Jam 0A02)

    network printer?
    drivers ON the server?
    what is the config for those printers on the driver
    could it be the FILES being printed?
    from what app?

    soo many questions

    sooo little information.

    Are you a tech?

  4. #4
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    Re: iRA C2220i - Jam on tray 2 while printing on tray 1 - (Jam 0A02)

    Quote Originally Posted by nicknt82 View Post
    As you said: "Sometimes when printing from tray 1, it pick paper in the tray 2" .Maybe solenoid was sticky so try following guide on picture

    1.jpg

    Thank you for your answer, but i already cleaned it, tried with some from other working printer and still got the jam


    Phil, you're not cool man. If I come up here asking for help, it mean that i'm stuck with this.. tech or not. Did you never got stuck and ask for help or seeked on internet for something ?

    I forgot to mention it, but the jam happen when copying too, without being connected to the network, so that take away network related trouble. Happen at multiple place, with different customer, no file problem
    Last edited by Arhts; 02-12-2019 at 09:14 AM. Reason: Phone typing

  5. #5
    Service Manager 2,500+ Posts
    iRA C2220i - Jam on tray 2 while printing on tray 1 - (Jam 0A02)

    Phil B.'s Avatar
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    Re: iRA C2220i - Jam on tray 2 while printing on tray 1 - (Jam 0A02)

    Quote Originally Posted by Arhts View Post
    Phil, you're not cool man. If I come up here asking for help, it mean that i'm stuck with this.. tech or not. Did you never got stuck and ask for help or seeked on internet for something ?
    ok this was my response to your OP:
    network printer?
    drivers ON the server?
    what is the config for those printers on the driver
    could it be the FILES being printed?
    from what app?
    Too many questions
    sooo little information.
    Are you a tech?

    So what ( other than are you a tech ) do you find offensive?
    All these are valid questions

    and as far as the Tech part.... there are some things -=I=- am NOT willing to share with end users ( SM - Copyrighted ETC )

    so IF you got your nose out of JOINT over my questions, I will never respond to any of you queries again.

  6. #6
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    Re: iRA C2220i - Jam on tray 2 while printing on tray 1 - (Jam 0A02)

    Quote Originally Posted by Phil B. View Post
    ok this was my response to your OP:
    network printer? : Happen even when not connected on the network
    drivers ON the server? : No sharing printer, happen even when not connected on the network
    what is the config for those printers on the driver : Happen even when not connected on the network
    could it be the FILES being printed? : Multiple client all accross our island, plus the copy thing
    from what app? : Like, smartphone app ?
    Too many questions
    sooo little information.
    Are you a tech?

    So what ( other than are you a tech ) do you find offensive?
    All these are valid questions

    and as far as the Tech part.... there are some things -=I=- am NOT willing to share with end users ( SM - Copyrighted ETC )

    so IF you got your nose out of JOINT over my questions, I will never respond to any of you queries again.
    So, i don't want thing to go like this Phil, you don't need to insult me in DM. I'm sure that you, "who have been in this industry for more than 31years ( back before the internet and CTN)", do have better thing to do that helping a "poor butthurt" like me as you said... So, feel free to help or not.. but stop this non-sence, this isn't pre-teen forum right ?

  7. #7
    Service Manager 2,500+ Posts
    iRA C2220i - Jam on tray 2 while printing on tray 1 - (Jam 0A02)

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    Re: iRA C2220i - Jam on tray 2 while printing on tray 1 - (Jam 0A02)

    Quote Originally Posted by Arhts View Post
    So, i don't want thing to go like this Phil, you don't need to insult me in DM. I'm sure that you, "who have been in this industry for more than 31years ( back before the internet and CTN)", do have better thing to do that helping a "poor butthurt" like me as you said... So, feel free to help or not.. but stop this non-sence, this isn't pre-teen forum right ?
    SOOOOO YOU ARE SOOOO CLASSY copy n paste a PRIVATE MESSAGE and post in public.

    I could have VERY WELL typed all that in public... but pointing out WHY i posted those questions... was the intent...

    you are a child.... or a bitch .... you cannot let PM's be just that PRIVATE, So now you expose yourself as the ASSHOLE.. until now it was done in my view but like a little bitch you bring it up... game on pansy

  8. #8
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    Re: iRA C2220i - Jam on tray 2 while printing on tray 1 - (Jam 0A02)

    Welp... Internet right...

    I'm still stuck with my random jams.
    So far :


    1. Printer chose to pick up paper from tray 2 while printing from tray 1 resulting in paper stuck halfway between tray 2 & tray 1 (I can send some picture if needed)
    2. Jam code : 0A02
    3. Happen mostly on iR ADV C2000 series as well as 2x iR ADV 5030i
    4. It can happen while printing computer, server or even when doing copy while off network.
    5. Solenoid got cleaned, changed, didn't helped
    6. Everything is working fine when printing only from tray 1 (tray 2 open)
    7. Working fine when printing from tray 2 (tray 1 open)
    8. Format of paper on tray 2 doesn't matter (A4 or A3)


    Since yesterday, I changed the paper pick up assembly (took 1 from a printer working so far, nothing suspicious in the jam log) and got a jam again this morning. That assembly may have the same problem, but it was working before

  9. #9
    Trusted Tech 50+ Posts nicknt82's Avatar
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    Re: iRA C2220i - Jam on tray 2 while printing on tray 1 - (Jam 0A02)

    Quote Originally Posted by Arhts View Post
    Welp... Internet right...

    I'm still stuck with my random jams.
    So far :


    1. Printer chose to pick up paper from tray 2 while printing from tray 1 resulting in paper stuck halfway between tray 2 & tray 1 (I can send some picture if needed)
    2. Jam code : 0A02
    3. Happen mostly on iR ADV C2000 series as well as 2x iR ADV 5030i
    4. It can happen while printing computer, server or even when doing copy while off network.
    5. Solenoid got cleaned, changed, didn't helped
    6. Everything is working fine when printing only from tray 1 (tray 2 open)
    7. Working fine when printing from tray 2 (tray 1 open)
    8. Format of paper on tray 2 doesn't matter (A4 or A3)


    Since yesterday, I changed the paper pick up assembly (took 1 from a printer working so far, nothing suspicious in the jam log) and got a jam again this morning. That assembly may have the same problem, but it was working before

    So, check cable cable from pick up assembly to DC controller or event replace DC controller is last solution

  10. #10
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    Re: iRA C2220i - Jam on tray 2 while printing on tray 1 - (Jam 0A02)

    Quote Originally Posted by Arhts View Post
    Hello fellow techs !

    I'm having troubles figuring out a weird jam that started to happening recently mainly on iR Adv C2000i series, but also on 2 iR Adv C5030i.
    Sometimes when printing from tray 1, it pick paper in the tray 2 and bloc half-way without reason with the jam code 0A02.

    Test I already did :
    1. Tray 2 open for days : everything is working fine
    2. Print from tray 2 to see if it still jam : works flawlessly
    3. Replace the solenoid on paper pick up assembly on tray 2 : 0A02 still happen


    Also, it jams on tray 2 no matter what ther paper format is in tray 2 (A3 & A4).
    The rollers are fine & brand new.

    It doesn't jam frequently, maybe 1 time out of 100-200 prints but it really annoy our customers... and me !

    Some help would be appreciate on this !

    Thanks a lot!
    Search for the error code in this document.ImageRUNNER_ADVANCE_C5500_Series_Troubleshooting.pdf

    Sent from my SM-N950U1 using Tapatalk
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    Konica Minolta Planetariums!
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