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  1. #1
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    Canon IR2016J...HELP!

    good evening gentlemen,
    I'm new in this forum. I do not write well in English because I'm Italian and I do not know the language very well but I hope I can make myself understood. I own a Canon IR2016J too. I was given a gift for a few days and they said it was working, but I have never been able to put it into operation as soon as it is turned on, the display indicates a paper jam in the left drawer, but in reality there is not it's no sheet. I opened all the drawers and tried with the help of a flashlight any fragments of paper that could keep the sensors locked but nothing ....
    I've done some researches on various forums but nobody has been able to explain any procedure to follow better .. If I understand correctly, there are codes for every type of jam. How can I see which sensor it is?
    The only thing I can do is enter SERVICE MODE (*, 2.8, *) but then I can not continue ...
    Can someone help me?
    Thank you all.

  2. #2
    teacher-guide-expert-guru 2,500+ Posts
    Canon IR2016J...HELP!

    zoraldinho's Avatar
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    Re: Canon IR2016J...HELP!

    Did you open and inspect small left lower door? Inspect sensor flags.
    Last edited by zoraldinho; 02-19-2019 at 11:43 AM.
    Practice makes perfect
    If it ain't broke, don't fix it
    A picture is worth a thousand words
    If you want something done right, you have to do it yourself


  3. #3
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    Re: Canon IR2016J...HELP!

    Quote Originally Posted by zoraldinho View Post
    Did you open and inspect small left lower door? Inspect sensor flags.
    Yes .. I opened and inspected it several times ... But there's nothing ... is there any other proof I can do? Please help me solve this problem

  4. #4
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    Re: Canon IR2016J...HELP!

    in service mode mode list -> copier -> Function -> Clear -> ERR -> OK -> power off -> power on

  5. #5
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    Re: Canon IR2016J...HELP!

    Quote Originally Posted by cesarkazu View Post
    in service mode mode list -> copier -> Function -> Clear -> ERR -> OK -> power off -> power on
    Thank you for answering .. I tried the procedure but without getting any results.
    Going through the menu that you indicated to me you will see two error codes: E355 and E719.
    I attach photos.
    Attached Images Attached Images

  6. #6
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    Re: Canon IR2016J...HELP!

    Maybe I did not follow the procedure indicated, but in service mode the menu that appears is attached and I do not know where to find "mode list"
    Attached Images Attached Images

  7. #7
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    Re: Canon IR2016J...HELP!

    Quote Originally Posted by fefemusic View Post
    Thank you for answering .. I tried the procedure but without getting any results.
    Going through the menu that you indicated to me you will see two error codes: E355 and E719.
    I attach photos.
    This code E355 e E719 refer optional card reader Sem título-2.jpg

  8. #8
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    Re: Canon IR2016J...HELP!

    And could this be my problem? What can I do? Is there a way to run the copier engine despite the jam?

  9. #9
    Trusted Tech 50+ Posts nicknt82's Avatar
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    Re: Canon IR2016J...HELP!

    Quote Originally Posted by fefemusic View Post
    good evening gentlemen,
    I'm new in this forum. I do not write well in English because I'm Italian and I do not know the language very well but I hope I can make myself understood. I own a Canon IR2016J too. I was given a gift for a few days and they said it was working, but I have never been able to put it into operation as soon as it is turned on, the display indicates a paper jam in the left drawer, but in reality there is not it's no sheet. I opened all the drawers and tried with the help of a flashlight any fragments of paper that could keep the sensors locked but nothing ....
    I've done some researches on various forums but nobody has been able to explain any procedure to follow better .. If I understand correctly, there are codes for every type of jam. How can I see which sensor it is?
    The only thing I can do is enter SERVICE MODE (*, 2.8, *) but then I can not continue ...
    Can someone help me?
    Thank you all.

    Come on SM-test mode- function test- press "3" (6-3Sensor) - press "1" (Sensor check) -press "0" and "1" to check sensor status

    Follow below chart will know which sensor stuck


    3.jpg

  10. #10
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    Re: Canon IR2016J...HELP!

    Ok, I followed your instructions.
    Thank you for answering.
    I am attaching photos of what I got with your procedure.
    Attached Images Attached Images

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