After Firmware Update the Job Status/Monitor is Missing on C5045

[copier tech]

I'm not missing screen icons, I'm missing the job statuses pages, to cancel or check on print/copy/fax jobs..

Otherwise, yes, my problems seem to have increased.

Ok lets start with the new issue, what is your error message?

How did you update the firmware, via CDS?

[kevinds]

Ok lets start with the new issue, what is your error message?

How did you update the firmware, via CDS?

I don't know what the error message is. I went to check the IP address the printer grabbed from DHCP since I couldn't find it on the network.. On the printer, all of the network stuff is greyed out.. Can't even set a static IP.. The 'User Data List (Network) printout has IPv4 On, showing 0.0.0.0 but I can not set an IP address. So.. No IP access (yet?). Hopefully I'm just missing something.

The error shows
A red wrench with 'Finisher can not be used.' as the error message.

Can I get the error number from the on-screen menu?

I updated it using the Service Menu with Updater.

Settings/Registration button
Pressed 2+8 together
Pressed Settings/Registration again
Updater
Update Firmware

Now has 20180821.086021

[kevinds]

If it says limited function mode, check for finisher error code and fix that.
Red wrench might mean you have a blown controller

I would initialize all settings
Then run firmware upgrade again, possibly downgrading.

Alright... For an update.. I have it figured out with help from a friend on another forum..

The Job Status tabs,

Service mode level two
Copier – Test – Network - set BML-DISP to 0

The finisher error caused by the MMI reset..
Management settings > device management > limited function mode - turn off

Now I have to find all my license keys.. I have most but some are missing.. lol

[guitar9199]

This is why I always told my techs when I was a service manager that MMI clear was a "LAST RESORT"!

Canon's eSupport GRID could have saved you a bunch of time, and likely a few headaches.

...when it comes to updating firmware... don't "Guess"! If you don't know, ask! You can very easily take an expensive copier, and turn it into an expensive paperweight!

[kevinds]

This is why I always told my techs when I was a service manager that MMI clear was a "LAST RESORT"!

Canon's eSupport GRID could have saved you a bunch of time, and likely a few headaches.

...when it comes to updating firmware... don't "Guess"! If you don't know, ask! You can very easily take an expensive copier, and turn it into an expensive paperweight!

If I had access to it, it would have been great.. As it was I was already researching everything I could on it.

Otherwise I needed the firmware update for SMTP sending to work.. That fixed my issue immediately..

I am more annoyed that the MMI clear didn't fix the issue it was suggested to do it for.

Missing some license keys and one that simply doesn't work so $$&*#@*%^#, but otherwise I think it is working again.. Time to set everything up again. Argh


Side question.. Is it possible to get trial keys for Canon MEAP applications? Or is it full version or nothing? There is one I want to try but I don't know if it will actually work with my printer, before spending hundreds on something that won't. Already have to replace a couple...

[techandtrader]

Maybe a good time to upgrade to the 5200 series instead. You can use the fuser and all the consumables from your c5045. MMI clear in the past would wipe just user settings and esp. network settings. I have never heard of trial meap apps. For the price a Scan and Print at the same time function can be accomplished with a DR-c240 instead for a lot less money.

[kevinds]

Maybe a good time to upgrade to the 5200 series instead. You can use the fuser and all the consumables from your c5045. MMI used to just take out the network settings and user settings and not Licenses.

Not sure, I didn't have network access back at that point.. I did the Initialize all Settings that you suggested, that definitely took out the licenses if the MMI didn't.

[nicknt82]

Howdy,

I updated the firmware on my/our C5045 printer, trying to get SMTP sending to work. After a few reboots and profanity shouted at the email provider, that is working..

My issue since rebooting has been that the Status/Monitor function is missing from the on-device display.

If I log in with the web-interface, I can see the status, but it is missing the Restart Job function that the on-device view offers.

Pressing the Status button, I can see the Consumables tab information, but the actual 'Tabs' are missing for Copy/Print, Send, Receive, and Store.

Yes, I have read the manual, searched the forum and the web. I read the manual again and again.

I am sure it is a 'check-box' somewhere, but I can't find it.

What did I do/change and how can I fix it?

Thank you,

Kevin

Try this: SM level 2

4.jpg

[kevinds]

Try this: SM level 2

4.jpg

Close,
It was actually set BML-DISP to 0

Screwed up other things before figuring that out though... Oh well, live and learn I suppose