Paper jam

[Reeves]

i have a canon ir 1024f always displaying paper jam after making a copy both from tray and bypass have tried changing sensors the problem is the some as soon as the paper reaches the exit sensor the red right 'll show and the paper 'll come out the display paper jam what could be the problem

[Phil B.]

i have a canon ir 1024f always displaying paper jam after making a copy both from tray and bypass have tried changing sensors the problem is the some as soon as the paper reaches the exit sensor the red right 'll show and the paper 'll come out the display paper jam what could be the problem

jam code?

[Reeves]

jam code?

There is no error code its just displaying PAPER JAM

[copier tech]

There is no error code its just displaying PAPER JAM

You are clearly not a tech?

From service mode you can view the JAM CODE this will point us/you in the right direction.

[Phil B.]

There is no error code its just displaying PAPER JAM

There IS a jam code.. enter service mode
.
Do you have a service manual? Entry to SM is in there

Sent from my SM-G960U using Tapatalk

[copier tech]

There IS a jam code.. enter service mode
.
Do you have a service manual? Entry to SM is in there

Sent from my SM-G960U using Tapatalk

Maybe it will help telling poster the same information twice? (sarcasm)

[Phil B.]

Maybe it will help telling poster the same information twice? (sarcasm)

12 times? .... I doubt even THAT would sink in!

[Andyboachie]

i have a canon ir 1024f always displaying paper jam after making a copy both from tray and bypass have tried changing sensors the problem is the some as soon as the paper reaches the exit sensor the red right 'll show and the paper 'll come out the display paper jam what could be the problem

If the jam happens after the paper exits, my suspicion is:
1. the movement of the paper towards the exit becomes difficult(If the lower roller is causing this, it wont show any code)
2. the exit sensor finding it difficult to return to home position after the paper passes (usually caused by slight displacement of the sensor flag in its position)
Conclusion:
Once the sensor allows the copy to exit, it means the exit sensor is working fine. If the exit sensor is not working, the copy would stop before it.
Suggestions:
1. Check for clogs or wear in bushings at each end of lower roller
2. Unset and examine the movement of the sensor flag to see if it is smooth
3. Replace the fuser unit with a working one to guide you to where the error is.

I hope you finally smile after the headache buddy!

[Reeves]

If the jam happens after the paper exits, my suspicion is:
1. the movement of the paper towards the exit becomes difficult(If the lower roller is causing this, it wont show any code)
2. the exit sensor finding it difficult to return to home position after the paper passes (usually caused by slight displacement of the sensor flag in its position)
Conclusion:
Once the sensor allows the copy to exit, it means the exit sensor is working fine. If the exit sensor is not working, the copy would stop before it.
Suggestions:
1. Check for clogs or wear in bushings at each end of lower roller
2. Unset and examine the movement of the sensor flag to see if it is smooth
3. Replace the fuser unit with a working one to guide you to where the error is.

I hope you finally smile after the headache buddy!

Thanks i ll look for a working fuser unit to try on

[Reeves]

You are clearly not a tech?

From service mode you can view the JAM CODE this will point us/you in the right direction.

there is no error code even if i check in SM. the copy is coming out okey the display paper jam