Thanks Thanks:  0
Likes Likes:  0
Dislikes Dislikes:  0
Results 1 to 4 of 4
  1. #1
    Trusted Tech 50+ Posts muthuk7's Avatar
    Join Date
    Aug 2010
    Posts
    57
    Rep Power
    28

    Scan to email issues on MDaemon win mail server 2016

    Hi team,

    Our team has some issues on email send feature on IR-2545i and IR-ADV C 3320i. when we do scanning below error code is appearing

    #801 ,#839, #842 . But the environment we have one more IR- 1435i which is perfectly working well. We have duplicated the same settings which is being working in 1435i to anther twp machines , but still the problem is insist

    request you to advise and help me



    Thanks

  2. #2
    Senior Tech 100+ Posts hidius's Avatar
    Join Date
    Jun 2015
    Location
    AU
    Posts
    126
    Rep Power
    19

    Re: Scan to email issues on MDaemon win mail server 2016

    #801
    Cause 1 A timeout error occurred while the machine was communicating with the SMTP server to send an e-mail message or send/receive an I-fax.
    Remedy Check that the SMTP server is functioning normally. Check the status of the network.
    Cause 2 The SMTP server returned an error while trying to connect. The destination is incorrect. An error occurred on the server side during transmission to a file server.
    Remedy Check that SMTP is operating normally. Check the status of the network and file server. Check the settings for the destination.
    Cause 3 You are trying to send a file to a destination for which you have no write permission.
    Remedy Check the address settings.
    Cause 4 When the machine tried to send a file to the server, a file with the same name already existed on the server, and that file could not be overwritten.
    Remedy Change the settings on the file server to enable the file to be overwritten, or contact the server administrator.
    Cause 5 When the machine tried to send a file to the server, either the folder name was incorrectly specified or the password was incorrect.
    Remedy Check the address settings.


    #839
    Cause The user name or password specified in Communication Settings is incorrect.
    Remedy Check the user name and password set for <SMTP Authentication (SMTP AUTH)> in Communication Settings.


    #842
    Cause 1 The mail server requested authentication using the client certificate for sending an e-mail or I-fax.
    Remedy 1 Set Allow SSL to 'Off' in Communication Settings.
    Remedy 2 Change the mail server settings so that a client certificate is not requested when sending.
    Cause 2 Verification of the SSL server certificate was attempted when sending with SMTP because [Confirm SSL Certificate for SMTP TX] is set to 'On', but verification failed and sending could not be performed.
    Remedy 1 Using the Remote UI, confirm that the CA certificate which signed the SSL server certificate of the SMTP server is installed on your machine.
    Remedy 2 Confirm that the SSL server certificate of the SMTP server is valid.
    Remedy 3 Make sure that the SSL server certificate is not a self-signed certificate.

  3. #3
    Trusted Tech 50+ Posts muthuk7's Avatar
    Join Date
    Aug 2010
    Posts
    57
    Rep Power
    28

    Re: Scan to email issues on MDaemon win mail server 2016

    Hi ,

    Thanks for your support let me have look

    regards

  4. #4
    Service Manager 1,000+ Posts
    Scan to email issues on MDaemon win mail server 2016

    guitar9199's Avatar
    Join Date
    Sep 2016
    Location
    Eveleth, MN
    Posts
    1,090
    Rep Power
    41

    Re: Scan to email issues on MDaemon win mail server 2016

    Quote Originally Posted by muthuk7 View Post
    Hi team,

    Our team has some issues on email send feature on IR-2545i and IR-ADV C 3320i. when we do scanning below error code is appearing

    #801 ,#839, #842 . But the environment we have one more IR- 1435i which is perfectly working well. We have duplicated the same settings which is being working in 1435i to anther twp machines , but still the problem is insist

    request you to advise and help me



    Thanks

    Whenever I would get the #801 error on Canons, I usually found that changing the DNS settings to Google's DNS (8.8.8.8 Primary-8.8.4.4 Secondary) would usually resolve the issue.

    Good luck.

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here