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  1. #1
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    Canon ImageRunner Advance C5051

    e Went out on a Canon ImageRunner Advance And when I tried to get into the service mode, there is a Password that must be entered by a tech. I have never seen this before. I was told by Hytec that I need to get the Firmware and reload it. Then do a couple other things. I was wondering if anyone has come across this and how can I remove the Password to enter the service mode. If I need the firmware can someone help me get it. Thanks in advance

  2. #2
    teacher-guide-expert-guru 2,500+ Posts
    Canon ImageRunner Advance C5051

    zoraldinho's Avatar
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    Re: Canon ImageRunner Advance C5051

    Someone make a password for a reason. You do not need a service mode for system upgrade.
    Practice makes perfect
    If it ain't broke, don't fix it
    A picture is worth a thousand words
    If you want something done right, you have to do it yourself


  3. #3
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    Re: Canon ImageRunner Advance C5051

    Yes I realize I don't need to go into service mode to update f/w. Also the client does not want to use the Canon Dealer in town as they have had bad experiences with them. I also realize the p/w lock was put there for a reason. I would like to disable it so I can access the service mode in the future.

  4. #4
    Senior Tech 250+ Posts alex@wocltd.com's Avatar
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    Re: Canon ImageRunner Advance C5051

    you need sst, and then can reset password- or just overwrite hdd with f/w either way you need sst

  5. #5
    Senior Tech 100+ Posts 20 year tech's Avatar
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    Re: Canon ImageRunner Advance C5051

    Load the firmware for the device on a USB drive and plug the drive into the machine while it is off, boot into safe mode (hold down 2 and 8 while turning on the power) you should get a menu, choose the clear option (usually 4) and there will be an option to clear service mode password.

  6. #6
    Field Supervisor 500+ Posts dan7777's Avatar
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    Re: Canon ImageRunner Advance C5051

    Quote Originally Posted by Reed View Post
    Yes I realize I don't need to go into service mode to update f/w. Also the client does not want to use the Canon Dealer in town as they have had bad experiences with them. I also realize the p/w lock was put there for a reason. I would like to disable it so I can access the service mode in the future.
    Try going into service mode to clear and clear password. Default is 7654321, 7654321. Then it will ask you to change it. There is a way to go to settings and change it but you need a password .

  7. #7
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    Re: Canon ImageRunner Advance C5051

    Quote Originally Posted by 20 year tech View Post
    Load the firmware for the device on a USB drive and plug the drive into the machine while it is off, boot into safe mode (hold down 2 and 8 while turning on the power) you should get a menu, choose the clear option (usually 4) and there will be an option to clear service mode password.
    Thanks .. 20 year tech. I will try that . That is pretty much what Hytec said.... btw.. I sent you a pm

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