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  1. #11
    Service Manager 10,000+ Posts
    can't print via LAN cable

    Phil B.'s Avatar
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    Re: can't print via LAN cable

    Quote Originally Posted by Anjaskaseto View Post
    I've done it before, but I still can't ping
    no one has asked this that I saw.....

    do you have lights on the NIC?

    you say you have setup the network but never mention the settings.....

    post config pages from them maybe?

  2. #12
    Service Manager 1,000+ Posts
    can't print via LAN cable

    guitar9199's Avatar
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    Re: can't print via LAN cable

    Some questions to ask....

    -Some IT departments configure their network with DHCP turned OFF!! Check into that.

    -Are they using Mac Address filtering? If so your machine will never have a valid IP address. You'll have to have them key in the machine's Mac addresses to "whitelist" the copiers.

    -Are they using "Power over Ethernet" on their network? I've seen that fry network cards in Canon copiers in the past.


    If you can connect directly to the copier via crossover cable... or by using a hub/switch, then the issue is definitely on the network.

  3. #13
    Trusted Tech 50+ Posts Anjaskaseto's Avatar
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    Re: can't print via LAN cable

    Quote Originally Posted by guitar9199 View Post
    Some questions to ask....

    -Some IT departments configure their network with DHCP turned OFF!! Check into that.

    -Are they using Mac Address filtering? If so your machine will never have a valid IP address. You'll have to have them key in the machine's Mac addresses to "whitelist" the copiers.

    -Are they using "Power over Ethernet" on their network? I've seen that fry network cards in Canon copiers in the past.


    If you can connect directly to the copier via crossover cable... or by using a hub/switch, then the issue is definitely on the network.




    I have tried to restore the default settings. the cable that I use is no problem trying on other machines. even when I connect the machine directly to the PC the result is still the same can not be connected

  4. #14
    Service Manager 1,000+ Posts
    can't print via LAN cable

    guitar9199's Avatar
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    Re: can't print via LAN cable

    Quote Originally Posted by Anjaskaseto View Post
    I have tried to restore the default settings. the cable that I use is no problem trying on other machines. even when I connect the machine directly to the PC the result is still the same can not be connected

    If you're trying to connect directly to the copier, you'll either need to use a hub or switch... or you need to connect with a crossover cable. Connecting straight to the copier with a regular Cat-5 cable isn't going to work.

  5. #15
    Senior Tech 250+ Posts JPiek's Avatar
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    Re: can't print via LAN cable

    Yes it is ! Nowaday's the crossing is done internaly in the laptop. I use a straight cable all the time..

    Try the next thing :
    - Shutdown copier
    - connect a laptop with it's Ip set to 172.16.1.1, netmask 255.255.255.0
    - press and hold no 1 and 7 on the copier, switch on copier, hold both keys until copier is booted and msg "Fixed IP" apears on the screen..
    - ping 172.16.1.100 from the laptop

    if that works

    next :

    open a browser and enter 172.16.1.100 in the adress bar, you should get the copiers web interface

    If that works

    next :

    install new printer - TCP/IP on 172.16.1.100, install correct driver

    print testpage..
    Johan

  6. #16
    Service Manager 1,000+ Posts
    can't print via LAN cable

    guitar9199's Avatar
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    Re: can't print via LAN cable

    Quote Originally Posted by JPiek View Post
    Yes it is ! Nowaday's the crossing is done internaly in the laptop. I use a straight cable all the time..

    Try the next thing :
    - Shutdown copier
    - connect a laptop with it's Ip set to 172.16.1.1, netmask 255.255.255.0
    - press and hold no 1 and 7 on the copier, switch on copier, hold both keys until copier is booted and msg "Fixed IP" apears on the screen..
    - ping 172.16.1.100 from the laptop

    if that works

    next :

    open a browser and enter 172.16.1.100 in the adress bar, you should get the copiers web interface

    If that works

    next :

    install new printer - TCP/IP on 172.16.1.100, install correct driver

    print testpage..

    Ethernet on fiber-optic cabling still requires a crossover cable between two like devices, even at gigabit speeds. What you're describing only applies to UTP wiring.

  7. #17
    Senior Tech 250+ Posts JPiek's Avatar
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    Re: can't print via LAN cable

    You started about a straight Cat5 not working
    Besides, how do you connect a copier using fiber optic...

    Just trying to help out here...
    Johan

  8. #18
    Service Manager 1,000+ Posts
    can't print via LAN cable

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    Re: can't print via LAN cable

    Quote Originally Posted by JPiek View Post
    You started about a straight Cat5 not working
    Besides, how do you connect a copier using fiber optic...

    Just trying to help out here...

    No worries... I've just never had any success connecting PC>MFP without using a hub or crossover. I know tech changes quickly, so you're probably right about not needing crossover anymore due to Gigabit Ethernet...I just try to err on the side of what I know works out of the chute.

    With Fiber ethernet becoming a "thing" now, it's likely we're ALL going to have to change our methods. I'm betting it'll be similar to having to "dumb down" fax features on copiers to work with VOIP phone lines.

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