Hi champions ,
I am sorry my forum may confuse you because I got confused by my team.
One of our customer has IR ADV 6075 and IR ADV 8085 Pro . This customer haven’t have contract with us initially , so they called one of their know technician to service and he made the things mess up .
There was a BLANK DISPLAY issue with IR A 6075 and the technician swapped main controller board 1 from IR ADV 8085 TO IR ADV 6075 . After that the machine prompted E 602-400 error which had been solved by replacing the HDD with system software upgraded .
Again he had tried to put back the original main controller board 1 to IR ADV 8085 ( which he had removed some time back ) and the machine had popped up E355-0001/0003 . then he swapped the same main controller board 1 to IR ADV 6075 , unfortunately that machine also started giving the same error E355-0001/0003.
So the case went to one more freelancer , he advised customer to buy a 2 sets of main controller 1 &2 . Once the main controllers are available he replaced both the controllers in IRADV 6075 and still the issue was priests . Now the customer realized the importance of canon authorized channel. then came to us and our team didn’t get enough information from customer nor the technician ( who had serviced ) . What ever the information I have mentioned was it from customer IT Dept . So we may not sure how true is it .
Now present situation is the customer has one set of Main controller board 1 & 2 and 2 sets of Serial number , counter PCB . we are not sure how can we make the machine up .what is the way forward
Both the machines are in E355-0001 and 0003 state
Any one from this group could share their experience would be much appreciable.
As I informed the explanation could be bit confused . sorry for that
Regards
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