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  1. #1
    Trusted Tech 50+ Posts muthuk7's Avatar
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    E355 on IR ADV 6075 & 8085 PRO

    Hi champions ,

    I am sorry my forum may confuse you because I got confused by my team.

    One of our customer has IR ADV 6075 and IR ADV 8085 Pro . This customer haven’t have contract with us initially , so they called one of their know technician to service and he made the things mess up .

    There was a BLANK DISPLAY issue with IR A 6075 and the technician swapped main controller board 1 from IR ADV 8085 TO IR ADV 6075 . After that the machine prompted E 602-400 error which had been solved by replacing the HDD with system software upgraded .

    Again he had tried to put back the original main controller board 1 to IR ADV 8085 ( which he had removed some time back ) and the machine had popped up E355-0001/0003 . then he swapped the same main controller board 1 to IR ADV 6075 , unfortunately that machine also started giving the same error E355-0001/0003.
    So the case went to one more freelancer , he advised customer to buy a 2 sets of main controller 1 &2 . Once the main controllers are available he replaced both the controllers in IRADV 6075 and still the issue was priests . Now the customer realized the importance of canon authorized channel. then came to us and our team didn’t get enough information from customer nor the technician ( who had serviced ) . What ever the information I have mentioned was it from customer IT Dept . So we may not sure how true is it .

    Now present situation is the customer has one set of Main controller board 1 & 2 and 2 sets of Serial number , counter PCB . we are not sure how can we make the machine up .what is the way forward
    Both the machines are in E355-0001 and 0003 state

    Any one from this group could share their experience would be much appreciable.

    As I informed the explanation could be bit confused . sorry for that

    Regards

  2. #2
    Senior Tech 1,000+ Posts kuby's Avatar
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    Re: E355 on IR ADV 6075 & 8085 PRO

    First you can not swap boards from different models. Did you swap the counter pcbs?

    E355 error code is due to no communication between the Main-Controller board and the Serial Number board below it. The boards are connected by a 11 PIN yellow connector and cable. This yellow connector must be reseated on the new Main-Controller board when changed. The connector must be seated firmly on the board.

    (1)
    When this error occurs, you must go into Service Mode and clear the error code. How to clear the error code:
    1. Enter Service Mode: Press * Additional Functions, 2&8 simultaneously, then * Additional Functions again.
    2. Then select the [COPIER] option. Under [COPIER], select the Function tab.
    3. Under the [FUNCTION] tab, select the [CLEAR] option.
    4. In [CLEAR] there is a selection E355-CLR. Select it and hit OK.
    5. Reboot the machine.

    If the error occurs again:
    1. Make sure the connection is secure and tight to the Main-Controller board from the connector cable to the Serial Number board below.
    2. Re-seat the Main-Controller board into its slot.
    3. Go into service mode and clear the error code as explained above.

    * If the error still continues, you probably have a bad Serial Number board and it needs to be replaced.

    I would swap the boards back to the original machines. What boards did you order for what machines?

  3. #3
    Trusted Tech 50+ Posts muthuk7's Avatar
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    Re: E355 on IR ADV 6075 & 8085 PRO

    Thank you Kuby for your reply .


    as per the guys who had serviced before us , they hadn't swapped the COUNTER pwb.

    but we dint have any clue about it.

    could you kindly let us know how to identified the PCB'S which is for what ?

    is there any way to find out ? because the swapping had been done before we took over these devices

    Regards

  4. #4
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    Re: E355 on IR ADV 6075 & 8085 PRO

    E355-001 is fault data on Counter PCB
    E355-003 is unmatched data between Counter PCB and Serial Number

  5. #5
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    Re: E355 on IR ADV 6075 & 8085 PRO

    Serial EEPROM available
    Universal Device Programmer

    1.counter pcb
    2.
    Serial pcb

    Manage with superpro-580u-programmer

  6. #6
    Trusted Tech 50+ Posts muthuk7's Avatar
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    Re: E355 on IR ADV 6075 & 8085 PRO

    hi ninja,

    Thanks for your reply

    could you please share some more information about superpro-580u-programmer .

    please advise me how to move on

    Regards


  7. #7
    Copier repair
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    Re: E355 on IR ADV 6075 & 8085 PRO

    You have to copy
    1.counter pcb
    2.Serial pcb
    From another device with Manage with superpro-580u-programmer

    From another device Read, keep and save to E355
    2323.jpg

    1.service mode * 1 7 + 3 9 * FACTORYmode

    2.select 01 [ ALL RAM CLEAR ]

    3.select E35* CLEAR & ALL RAM CLEAR [-]

    4.select KeyPad NUM 2

    5.select OK

    6.Wait for the system to reset the system. And up to E355 and turn off the machine

    7.Assemble COUNTER,SERIAL

    8.Turn the device into the normal screen

    E-CODE E350 ,E355

    Copier repair copytechnet
    Digital technology,Service bulletins,Binary file,error code,Canon technology,Reference,Guide,Canon Error Code ? Copier repair, COPIER SERVICE, maintenance,COPIER SUPPLIES,COPIER PARTS,service manuals,copier parts,tech tips
    Last edited by ninja copy; 07-15-2019 at 05:10 PM.

  8. #8
    Service Manager 1,000+ Posts vigour's Avatar
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    Re: E355 on IR ADV 6075 & 8085 PRO

    very interesting

  9. #9
    Copier repair
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    Re: E355 on IR ADV 6075 & 8085 PRO

    You will get a file ..dot hec ............. .hec file

    and
    When upgrading, you will get a new serial number.

    And get speed in one model
    Such as ir2270 is ir2870

    But you have to choose a higher version to copy
    and...counter Low.
    if there is reset counter 00000
    2562-07-16_16h44_26.jpg

    Good luck

  10. #10
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    Re: E355 on IR ADV 6075 & 8085 PRO

    Quote Originally Posted by ninja copy View Post
    You will get a file ..dot hec ............. .hec file

    and
    When upgrading, you will get a new serial number.

    And get speed in one model
    Such as ir2270 is ir2870

    But you have to choose a higher version to copy
    and...counter Low.
    if there is reset counter 00000
    2562-07-16_16h44_26.jpg

    Good luck
    you dont need new serial number or copy other counter data, just reset the counter without changing the serial number .

    and you just say about copying counter data on IR device, on IR device you just copy and write the counter+serial number, but in IR ADV device if you want to copy counter+serial you need copy or reset the Flash board .
    superpro and the adapter is only suitable for old IR device not for IR ADV.

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