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  1. #1
    Service Manager 1,000+ Posts
    Can't login to RUI  on 256if after setting up department codes

    n25an's Avatar
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    Can't login to RUI on 256if after setting up department codes

    Ok... before setting up department codes
    login from rui
    login 7654321
    pass 7654321

    after setting up codes
    I could login as admin on machine with
    login 7654321
    pass 7654321

    But could not login on rui
    here is what was tried

    login 7654321
    pass 7654321

    login Administrator
    pass 7654321

    login administrator
    pass 7654321

    login Administrator
    pass 1234567

    login administrator
    pass 1234567

    login 1234567
    pass 7654321

    login 1234567
    pass 1234567

    login 7654321
    pass 1234567

    From the copier... I was able to solve all department code problems... but it would be nice to be able to
    1. get back into the rui
    2. be able to clear the department code off completely by loging into the rui... or service mode...
    3. be able to edit department codes from in the rui...


    as always any help is appreciated...
    Sad To Say I Don't Have a Life
    I do this stuff on the weekends too

  2. #2
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    Re: Can't login to RUI on 256if after setting up department codes

    Gotta change default pw for admin to be accessible via RUI.

    Sent from my Moto E (4) Plus using Tapatalk

  3. #3
    Service Manager 1,000+ Posts
    Can't login to RUI  on 256if after setting up department codes

    n25an's Avatar
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    Re: Can't login to RUI on 256if after setting up department codes

    ok... how do I do that???

    Quote Originally Posted by darkocg88 View Post
    Gotta change default pw for admin to be accessible via RUI.

    Sent from my Moto E (4) Plus using Tapatalk
    Sad To Say I Don't Have a Life
    I do this stuff on the weekends too

  4. #4
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    Re: Can't login to RUI on 256if after setting up department codes

    Quote Originally Posted by n25an View Post
    ok... how do I do that???
    Copier menu. System settings. You should manage from there.

    Sent from my Moto E (4) Plus using Tapatalk

  5. #5
    Service Manager 1,000+ Posts
    Can't login to RUI  on 256if after setting up department codes

    n25an's Avatar
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    Re: Can't login to RUI on 256if after setting up department codes

    So you are saying change system mgr password...
    Then that should unlock rui...
    By going where you directed...
    Interesting....
    Sad To Say I Don't Have a Life
    I do this stuff on the weekends too

  6. #6
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    Re: Can't login to RUI on 256if after setting up department codes

    Quote Originally Posted by n25an View Post
    So you are saying change system mgr password...
    Then that should unlock rui...
    By going where you directed...
    Interesting....
    Yup. Logically, if adm system password anyone that knows IP would be able to use admin RUI.

    Sent from my Moto E (4) Plus using Tapatalk

  7. #7
    Service Manager 1,000+ Posts
    Can't login to RUI  on 256if after setting up department codes

    n25an's Avatar
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    Re: Can't login to RUI on 256if after setting up department codes

    #1 Ok... I took a look at an imagerunner advance c250if service manual... I know not a c256if...
    Here is something I found...
    on page 2-201 of the service manual it lists
    Remedy to Be Performed When the Device rui Has Become

    Unable to Be Logged in...

    is that what you were thinking...
    meaning...
    create dept id 7654321
    create pass 7654321
    will fix issue...

    or
    #2 just set a code for the system mgr...

    I am thinking you mean #1

    thanks for the two options...

    I used to have access to canon technical bulletins... but I no longer have access... new job... could someone check if this issue is dealt with there... to verify that this holds true for 256if and newer copiers
    search term -- Remedy to Be Performed When the Device rui Has Become Unable to Be Logged in...
    search term -- rui unable to be logged in...
    Sad To Say I Don't Have a Life
    I do this stuff on the weekends too

  8. #8
    Trusted Tech 50+ Posts
    Can't login to RUI  on 256if after setting up department codes

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    Re: Can't login to RUI on 256if after setting up department codes

    Have you tried doing a pw clear through service mode on the mfp?

  9. #9
    Service Manager 1,000+ Posts
    Can't login to RUI  on 256if after setting up department codes

    n25an's Avatar
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    Re: Can't login to RUI on 256if after setting up department codes

    Quote Originally Posted by JParker View Post
    Have you tried doing a pw clear through service mode on the mfp?
    it was the web browser...
    cleared the cache...
    took computer web browser back to factory...
    all is well login/ pass 7-1

    it was the computer web browser...
    Sad To Say I Don't Have a Life
    I do this stuff on the weekends too

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