E197-2003 on a canon c5535

[canon911]

Hi can anyone help? Regards

[guitar9199]

E197-2003-05 Serial communication error


Description: A communication error between the DC Controller PCB and the Main Controller PCB was detected.


Remedy [Related parts] R1.00
- Harness between the DC Controller PCB (UN1/J100 and J101) and the Riser PCB (J2 and J10)
- Connector between the Main Controller PCB and the Riser PCB
- Riser PCB
- Main Controller PCB
- DC Controller PCB (UN1)


[Remedy] Check/replace the related harness/cable, connector and parts.


[Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2
min) and restore the backup data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

<Translation: Reseat all your boards and connectors and boot it back up.>

[canon911]

Thanks pal, I saw all this on the service manual today

Its the solution I need please

[canon911]

Thanks pal, I saw all this on the service manual today

Its the solution I need please

I have tried to re seat all the connectors with no success

[guitar9199]

Got it. I'd START with the DC Controller. If that doesn't work, then the Main controller.

Wish I had a better answer, but that's how Canons are.... Once you've checked the easy stuff, then it's time to replace boards- VERY little "in between".

[canon911]

Got it. I'd START with the DC Controller. If that doesn't work, then the Main controller.

Wish I had a better answer, but that's how Canons are.... Once you've checked the easy stuff, then it's time to replace boards- VERY little "in between".

Ok thanks pal. We are an independent canon dealer with a lot of history on kit. Just wondered if you had come across the same issue?

all the best