Canon IR 5000 error code 602-0003

[stevee104]

The machine has a error code 602-0003 which the book says it is a hard drive or main controller error,does this machince have a hard drive and where is it i have not found it yet.Also is there anyway around the error.

[narenkrs]

[quote=stevee104;58798]The machine has a error code 602-0003

E602
Wiring
1) Are the connection and the cable of the connector (J1017) on the main controller PCB and the connector (J1551) on the hard disk drive normal? NO: Correct the cable connection.Hard disk drive (HDD), Main controller PCB
2) Try replacing the hard disk drive and downloading the system software.Is the problem corrected?
YES: End. NO: Replace the main controller PCB.
3) HDD unit.
Remove the rear upper cover and the reader rear cover. Remove the three screws, and detach the cover, Remove the two screws and disconnect the two connectors then, remove the HDD unit. Remove the six screws and detach the HDD When mounting the HDD unit,be sure that the flat cable is under the plastic sheet of the HDD upper case.

As some may suggest, try holding down 1&9 on boot up or try reloading firmware with service support tool. If that don't work replace HDD with new one and reload firmware. If you get the new type HDD make sure you format it with the v15 format data file then reload, system,language and rui.

Screwtape.

[kings5586]

Hold 1,9 key down at same time and turn main power on.It will do a scan check.blocks will drop down and it takes about 15 mins.download done.repower copier. if that does not work replace hdd in back of copier.format and do system software service support tool

[stevee104]

We are not a canon dealer so where can i get the support tool and fireware for this machine or can some load the hard drive for me.

[copymulti]

first step you must buy a new harddrive and download system software...if you not a dealer canon, you can search in google, try and try, make sure a word correct...i believe you can search and fine it....
in google, support tools and firmware you can download...

[costd]

Since you are not a Canon tech, your best bet is to find one. It is your time/money but you are going to spend a lot of time trying to get the right "stuff" and then getting the right system software loaded. As you can tell from the responses, there is more than one correct way to resolve the problem - BUT many more ways to screw it up.

Have not head of anyone actually selling the right HD with the proper system software preloaded (many variables to consider). Even if you do find a preloaded HD, next step would be figuing out where/how to swap the HD in/out.

Unless you have a lot of time on your hands, a qualified tech would be your quickest and possibly cheapest (your time is not free) way to go.