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  1. #11
    Ricoh Fanboy 1,000+ Posts Oze's Avatar
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    Stoopid question number 452 but does the machine ASK you to load toner on the screen?
    I went to an iR5000 a couple of weeks ago that had an ongoing issue of asking for toner.
    The customer was putting the bottle on the hopper...waiting 20 mins and when they removed the bottle it was just as heavy as before they started.
    This happened 3 times til I got onsite and found that YES..they had put the bottle onto the toner port correctly...YES they had slid open the lid for the hopper...BUT they forgot to open the slide for the bottle so no toner was leaving the bottle...they did this til the hopper and dev ran dry and THE PAGES CAME OUT BLANK.
    I think the toner sensor was covered in toner so there was no E020 code.
    Sounds to me you have the same issue....make sure you SLIDE THE BLUE SLIDE OPEN AT THE SAME TIME AS YOU SLIDE OPEN THE LID OF THE HOPPER.
    Oh...and I'm STILL giggling at the "Brand new iR5000" comment

  2. #12
    Tech Specialist 1,000+ Posts Canuck's Avatar
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    Re: Cannon IR5000 Brand new issues

    Brand new IR5000....do you have a time machine?

  3. #13
    Junior Member
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    Re: Cannon IR5000 Brand new issues

    post from 2009

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