Have you tried connecting to the coiper using your laptop and a crossover cable to eliminate any network issues they may have on there end? This would be the first thing to try.
I would like to add, I had to prove to a customer onetime it was thier router locking up a 3200 that they had. By bringing in my own router and proving it to them. The display would go dead. The onl way to get it to work again was to do an MMI clear.


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