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| Sounds like maybe someone cleared the RCON PCBs on those machines. Go into service level 2>copier>option>body>sens-cnf and make sure it is set to 1 for north america. When RCON is cleared, this setting gets set to it's default of 0. The doc feed will do just as you described and doing a sens-int wont help until the default is changed as I described. | |
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Not necessarily, I've had this kind of problem a number of times, on 5570/6570/5055/5075. Most of the time SEN-CNF is set to 1. When its set to 0, you can automatically notice that the original paper size detection sensors under the copy glass reads 11x17. I still agree with you that SEN-CNF can cause some issues, But I have to disagree with you that initializing the sensors won't help first. There are times when the sensors do not reset causing false jams. I have a great number of these units out in the field and most of the times I do a sens-init to resolve the problem.