Canon ImageRunner 3300i - Error message E000019-0000

[John G]

I am getting this E-0000 and when I researched it it was because the Waste Toner cartridge was full. I removed the plastic container from the back and it looked like it was only 80% full so I emptied it into the dumpster and replaced it and buttoned up the Canon ImageRunner 3301 and re-fired it back up. It still blows the same error. Is there something I missed or did wrong?
Please help me become the office hero!
Thx - John

[Harry]

You have to clean the sensor also and the waste toner bottle have to clean for shure in the circuits at upper side!
A nice Day

[John G]

	Quote:			Originally Posted by Harry
	You have to clean the sensor also and the waste toner bottle have to clean for shure in the circuits at upper side! A nice Day

My man! Thank you so much. Can you just guide me to how to get to these areas? Are they all located in the same place as the bottle? Do I need to wash that bottle out or is emptying it enough?
Thx - John

[John G]

. . . also - what do you use to clean these areas?

[jiongpao]

Normally i use my finger to rub the cencore area lol. Or u can use tissue to do so.

[John G]

	Quote:			Originally Posted by jiongpao
	Normally i use my finger to rub the cencore area lol. Or u can use tissue to do so.

THx - bt where, exactly are these areas located that need to be cleaned?

[Harry]

at waste tone bottle there are to holes they have to clean in and outside

[Brian8506]

If you're not calling a tech, be an office hero and order a new waste bottle that will be clean when you install it. We techs know what we're looking for on these problems.

[John G]

	Quote:			Originally Posted by Brian8506
	If you're not calling a tech, be an office hero and order a new waste bottle that will be clean when you install it. We techs know what we're looking for on these problems.

That's why I'm here -

• I'm not a tech
• company is to cheap to call a tech
• I would like to see if you Guru's were generous enough to walk me through the process

I have the machin apart and the bottle out. I am going to wash it out rad good with warm water until completely clean. I'm hoping someone here can walk me through the other parts that need to be cleaned and exactly where they are located.
Thx - John

[Brian8506]

Not to be mean but that is work that we make a living at and go through training for. The top of this website says "An online community for copier, printer, and fax technicians".