The stackbypass slide guides wont read the paper size

[maurimx]

When I try to put a 12x18 paper size on the stackbypass on a irc 3220 the printer hides the 12x18 option, and the paper is 12x18, i have to play with the slide guides and open them, even passing the 12x18 line so that it can accept the 12x18 paper size...

is there a way to adjust this slide guides ?

thanks

[bnmand]

When I try to put a 12x18 paper size on the stackbypass the printer hides the 12x18 option, and the paper is 12x18, i have to play with the slide guides and open them, even passing the 12x18 line so that it can accept the 12x18 paper size...

is there a way to adjust this slide guides ?

thanks

What model is it. There are different sizes for different regions. Perhaps the stack bypass tray has inadvertently been set to use sizes from the wrong region.

[maurimx]

What model is it. There are different sizes for different regions. Perhaps the stack bypass tray has inadvertently been set to use sizes from the wrong region.

Its a canon irc3220

its 12x18 inches so it has to be 12x18 doesnt it ? And the slide guides are at the 12x18 line, but it wont accept it at all.....I have to open them more

[alex@wocltd.com]

you need to run the cst adj in func - or manually do it

[Oze]

Both of these are in service mode...and I'm guessing that you if you weren't aware of the service mode adjustments then you aren't a tech.
Best to place a service call coz once you start messing with the CST adjustments you can spend a lot of time chasing your tail.