We frequently print perfect-bound books on our ImageRunner 7095, but occasionally it stops cooperating. It says that the trimmer waste tray is full when it is in fact empty. I pull out the waste tray, verify that it's empty and that it's seated properly, and replace it. Still says it's empty.
Occasionally after a while of this it goes to a Gray Screen of Death with an error code. Today the error code was E0005b5-8016.
On a possibly related note, the stacker gets stuck open. Today I fiddled with it endlessly trying to close it again, and finally it closed only when I pushed slightly harder than I meant to push. That didn't change anything that I could see, though.
I called tech support, but it's Saturday and apparently they won't answer the phone on Saturday unless you pay $400 an hour. I very definitely need to print a few hundred books this weekend, but I can't afford to pay $400 an hour. Although I admit I'm jealous of the rate. Here I am working on the weekend and I sure don't get an hourly rate in that ballpark.
Any tips on what we could do to make the machine behave?
Thanks for listening.
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