IR-5570 "Low Web" message keeps returning

[Claudio]

Hello everyone:
We rebuilt the fuser and seems to work well. Can run 500 2-sided (1000 prints) with no porblem, but when powering the machine down & back on, the "Low Web" indicator comes on.
Does anyone know what could be the problem?
Thanks for any support in advance.
Claudio

Have a great long coming weekend.

[Penvy]

Low web is the cleaning roll that cleans the fuser roll
it is going to run out soon
it usually has a take up reel and a you just replace the
roll
be sure about the flag sensor near the roll that lets you know the roll
is low.

[mrfixit51]

When you rebuilt the fuser did you replace the web? Then did you reset web counter in service mode? I often shoot myself in the foot by forgetting to reset the counter when doing a visual inspection and replacing the web early.

[mtech]

Just in case. You need to reset the web count in two places. One is in Misc. web count (like waste toner). One is in the durables 1 that you clear when you replace the other fuser parts. I know it is not called durables! You must know what I mean though! Good luck!

[Penvy]

gezz I forgot that too... to reset the counter
Thanks guys

[Claudio]

Thank you all for your help.
The fuser unit has been rebuilt so it has a new web.
Both counters have been reset.

Hytec suggests the DC Controller but they're not sure.

[Penvy]

Theres still something that has not been reset.
look for a flag sensor on the roll assy on the top.
sorry I am trying to remember where this one is.

but when you install the new roll AND ck all the conn.
that you pulled to access this in the first place

[Claudio]

It seems it may have been solved.
Right after resetting the 2 counters, you need to power off & back on.
So far customer has not called back ( I hope it's a good thing ).
Thanks for all your help.