3220 printing problem

[sgcopiertech]

3220 problem when printing more than 1 page
first page will come out but the second one would
not be processed. machines shows "waiting to print"

I did a firmware update but still have the same problem.
any suggestions?

[SCREWTAPE]

3220 problem when printing more than 1 page
first page will come out but the second one would
not be processed. machines shows "waiting to print"

I did a firmware update but still have the same problem.
any suggestions?

Problem could be the file.
What file format is it?

[sgcopiertech]

previous problems from other machines was due to the file itself (mostly email attachments)
but i think this one is a bit different.
i've tried, txt, pdf, .doc, .xls and even jpg
as long as it has more than 1 page.
it will print out the first page, and then the next is stuck with the "waiting to print"
I tried to cancel the print in the system monitor > print > cancel
but it will then get stuck with "cancelling"

[SCREWTAPE]

previous problems from other machines was due to the file itself (mostly email attachments)
but i think this one is a bit different.
i've tried, txt, pdf, .doc, .xls and even jpg
as long as it has more than 1 page.
it will print out the first page, and then the next is stuck with the "waiting to print"
I tried to cancel the print in the system monitor > print > cancel
but it will then get stuck with "cancelling"

Is this a isolated problem or is it happening with other computers.

Do they have a imagepass?

[sgcopiertech]

I've tried printing into another printer (iR3300) and it just works fine and I've also reinstalled the printer driver (canon 3220 PCL5c)

how do i check if it has an imagepass? service mode>copier> version?

[SCREWTAPE]

The imagepass hangs at the rear part of the machine.
If there is a imagepass you will also see a printer tab
op panel.

[sgcopiertech]

i see, I don't see anything hanging from the rear of the machine, and also there is no printer tab on the panel. so i guess this one got no imagepass.

so far, I have tried to clear MMi > format hdd> reinstall system software. change computer.

but still same problem.

[pengtech]

maybe u can try changing the RAM.

[SCREWTAPE]

As I back track this thread, we singled out the fact that you don't have ImagePass. But i notice something you said that you tried printing into another printer (iR3300) and it just works fine and I've also reinstalled the printer driver (canon 3220 PCL5c) Have tried using a UFRII driver.

Also as pengtech mention, maybe you can reseat and or replace the two Dimms(512mb), Dimms(256mb).